Marquis Benitez
Grand Prairie,TX
Summary
Accomplished Property Claims Supervisor with extensive experience at Sedgwick Claims Management, recognized for driving significant enhancements in customer satisfaction and claim processing efficiency. Demonstrates expertise in policy interpretation and property damage assessment, delivering exceptional service through innovative problem-solving. Proven leadership abilities facilitate team performance and operational excellence. Career objectives focus on further advancing claims management strategies to optimize service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Claims Supervisor
Sedgwick Claims Management
Farmers Branch, TX
07.2021 - Current
- Resolved customer complaints regarding property damage claims in a timely manner.
- Ensured compliance with applicable laws, regulations, standards, and industry best practices.
- Monitored performance metrics related to the processing of property damage claims and identified opportunities for improvement.
- Conducted regular meetings with staff members to discuss current cases, provide updates, and review processes.
- Performed periodic audits of closed files to verify that all necessary documentation is present.
- Reviewed and approved property claims to ensure accuracy of payments.
- Developed strategies to improve the quality of service provided by the property claims department.
- Participated in training sessions designed to educate staff on best practices for handling complex insurance claims.
- Provided guidance and direction to junior team members on proper claim handling procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Kinesiology
UNC Pembroke
Pembroke, NCSkills
- Customer service specialist
- Claims management expertise
- Policy interpretation
- Claim settlements/negotiation
- Property damage assessment
- Estimate adjustments
- Leadership
- Property, Auto, and Pivot
Accomplishments
- Promoted to leadership from a desk role
- Recognized by the company director for attention to detail, customer service, quality claim handling, and leadership.
Certification
- Licensed in every state with the exception of NY and HI.
- Licensed in Ontario, CA
Affiliations
- Puzzle games, Tetris, family time
References
References available upon request.
Timeline
Property Claims Supervisor
Sedgwick Claims Management
07.2021 - Current
- Licensed in every state with the exception of NY and HI.
- Licensed in Ontario, CA
Some College (No Degree) - Kinesiology
UNC Pembroke
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