Hi, I’m
MARQUIS BODLEY-YELVERTON
Frisco,TX
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships. Energetic Leasing Specialists offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
12
years of professional experience
Work History
BSR Trust
Leasing Specialist
12.2023 - Current
Job overview
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 100+ leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Collected, completed, and processed lease applications.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Birchstone Residential
Leasing Specialist
06.2022 - Current
Job overview
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Developed and implemented resident activities and identified problem vacancies.
- Attended staff meetings and took extensive notes to share with property manager.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Navy Federal Credit Union
Credit Card Processor
02.2022 - 05.2022
Job overview
- Ensured the privacy and security of a customer's files every step of the way
- Handled credit invoices and collected proper authorizations to proceed with transactions
- Reviewed and processed individual loan and credit applications
- Assisted Loan Processor with any clerical and administrative duties necessary
- Ran thorough credit reports and advised clients on their financial situations
- Became very familiar with the loan process and cultivated positive relationships with those involved in the process
- Worked quickly and efficiently to have loans processed as quickly as possible
- Properly entered information into the company's Loan Origination System
- Adhered to the established standards of the company and company processes.
Berskshire Property Homes
Leasing Consultant
12.2018 - 05.2020
Job overview
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Handled food with sanitation and safety in mind
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Maintained up-to-date knowledge of all retail promotions
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Brought forth excellent customer service skills and a committment to customer satisfaction.
N.A.L.S Property Homes
Leasing Consultant, roller
11.2015 - 12.2018
Job overview
- Worked to ensure a positive and hassle-free customer experience
- HOBBIES
- Piano, Video Games, Music, blading, singing and bowling
- LANGUAGES
- English
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Maintained up-to-date knowledge of all retail promotions
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Brought forth excellent customer service skills and a committment to customer satisfaction.
Worldwide Flight Services
Cargo Planner
07.2014 - 11.2015
Job overview
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods
- Validated load plans, cargo cleanliness and transportation documentation
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents
- Communicated with floor managers to determine merchandise placement
- Coordinated with freight forwarders to expedite international shipments
- Reported inventory balances and cycle counts in both the ERP and WMS systems
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Monitored department performance data to identify and avoid potential risks.
IQor
Technical support representative
07.2013 - 07.2015
Job overview
- Level 1 support rep taking inbound calls to provide expert troubleshooting within my level of expertise before escalating to a higher up, if applicable
- Maintain clear and concise notes to provide details for each customer that calls
- Provide information to customer about their product and deals that the customer can take advantage of
- Remain up to date with new product coming soon through templates and training videos.
Education
Winfree AcademyDenton
High School Diploma
05-2010
Virginia CollegePensacola, FL
CompTia A+ certified in Computer Engineering from Computer Engineering
12-2021
Skills
- Hard Working
- Fast Learner
- Self-motivation
- Decision Making
- Creativity
- Critical thinking and problem
- Solving
- Leadership Skills
- Teamwork
- Microsoft Excel
- Time Management
- Ability to Multitask
- Leadership
- Communication Skills
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Effective Time Management
- Adaptability
- Communication
- Microsoft Office
- Customer Service
- PROFILE
- Passionate and experienced Marketing Consultant with several years of experience
- Providing strategic and practical advice to achieve company marketing efforts Adept
- In understanding company profiles and operations to successfully carry out marketing
- Plans Bringing forth years of valuable industry experience and expertise in identifying
- And implementing the most effective marketing methods and tools to achieve success
- Equipped with a diverse and promising skill-set, conducive to adhering to marketing
- Principles and best practices
- Fair Housing Compliance
- Tenant Issue Resolution
- Move-In Coordination
- Property Showing
- Prospecting Assistance
- Community Engagement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Leasing Specialist
BSR Trust
12.2023 - Current
Leasing Specialist
Birchstone Residential
06.2022 - Current
Credit Card Processor
Navy Federal Credit Union
02.2022 - 05.2022
Leasing Consultant
Berskshire Property Homes
12.2018 - 05.2020
Leasing Consultant, roller
N.A.L.S Property Homes
11.2015 - 12.2018
Cargo Planner
Worldwide Flight Services
07.2014 - 11.2015
Technical support representative
IQor
07.2013 - 07.2015
Winfree Academy
High School Diploma
Virginia College
CompTia A+ certified in Computer Engineering from Computer Engineering
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