Marquis Danaè White
Lee's Summit,MO
Summary
Experienced customer service representative with a strong focus on issue resolution and ensuring satisfaction for the company and the consumer. Efficient and adept at handling challenging situations, motivated and passionate about delivering excellent service. Possesses physical strength to lift to 50lbs and stamina to stand for extended periods—over 10 years of experience in customer service and collections roles. Exceptional people skills enable connection with individuals from diverse backgrounds, making them an asset to any team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Synchrony Financial
06.2021 - Current
- Assuring effective Customer handle time
- Providing detailed information regarding credit accounts
- Discussing applications process, details, and status with new applicants for credit services
- De-escalate issues with billing and or payment disputes
- Manage over 300,000 different merchants
- Handle 150-200 calls daily
- Identified issues by analyzing customer feedback and implementing solutions.
- Educated customers about new features through personalized demonstrations and tutorials.
- Clarified product details for customers with concise explanations and helpful resources.
Customer Service Professional/Retention Specialist
H & R Block Tax Services
11.2018 - 04.2023
- Processed tax return payments, ensuring accuracy and clarity in transactions.
- Engaged with customers in a friendly manner to create welcoming environment.
- Coordinated with team members to ensure smooth operations and effective communication.
- Conducted follow-up calls to confirm customer satisfaction and resolve any ongoing issues.
- Handled customer complaints, promptly addressing issues to maintain satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Sales Acquisition Coordinator
SUNSMART TECHNOLOGIES
10.2016 - 10.2018
- Contacting clients daily to set up consultations with an Energy consultant to discuss solar
- Collect energy bills and contacting Every Utility company to gather KWH usage for homeowners
- Quality control over appointments set, assuring credit score qualifications and any shade concerns
- Corresponding with HOA to verify eligibility
- Explain incentives including rebate programs and tax credit eligibility
- Conduct meetings weekly with Sales team to determine strategies to obtain homeowners interest and needs
Collector
CBE Companies
03.2015 - 04.2016
- Quality assurance, close and active listening to point out any errors or coaching noticed
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts for CAPITOL ONE BANK, damage claims, or non payable checks, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Negotiate credit extensions when necessary
Money Center Associate
Walmart Super Center
05.2013 - 07.2015
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Money Transfers
- Cashed Checks
- Made bill payments
Lead Brand Representative
Justice Tween Brands
06.2011 - 05.2014
- Greeting and assisting customers, Lifting and stocking incoming freight from 50lbs and up
- Overlooking brand reps for any questions, Opening and closing of location, Deposits, freight
Education
Cosmetology
Kansas City Kansas Community College
Kansas City, KS01.2014
High School Diploma -
Washington High School
Kansas City, KS01.2013
Skills
- Retentions
- Quality Inspection Experience
- Customer and Personal Service
- Active Listening
- Speaking
- Sales
- English Language
- Critical Thinking
- Reading Comprehension
- Negotiation
- Coordination
- Writing
- Computers, Word, Excel
- Judgment and Decision Making
- Time Management
- Active Learning
- Sales and Marketing
- Order Entry
- Fraud
- Banking
- Financial services
- Communication skills
- Data entry
Certification
- Cosmetology, 06/12, An apprentice license in which I received during my schooling in cosmetology that allows myself to work in such environment assisted.
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Customer Support Specialist
Synchrony Financial
06.2021 - Current
Customer Service Professional/Retention Specialist
H & R Block Tax Services
11.2018 - 04.2023
Sales Acquisition Coordinator
SUNSMART TECHNOLOGIES
10.2016 - 10.2018
Collector
CBE Companies
03.2015 - 04.2016
Money Center Associate
Walmart Super Center
05.2013 - 07.2015
Lead Brand Representative
Justice Tween Brands
06.2011 - 05.2014
- Cosmetology, 06/12, An apprentice license in which I received during my schooling in cosmetology that allows myself to work in such environment assisted.
- Driver's License
Cosmetology
Kansas City Kansas Community College
High School Diploma -
Washington High School
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