Marquis Denny
Winterville,NC
Summary
Extensive Clerical Background | Top-Tier Communicative Ability | Customer Service Expert
Highly organized Clinical Administrative Coordinator with 10 years of efficiently managing medical and patient requests. Dedicated to maintaining excellent member care through meticulous case processing and careful insurance review. Eager to improve member outcomes by tirelessly addressing concerns and relentlessly monitoring insurance requests.
Experienced Clinical Administrative Coordinator well-versed in handling clerical, case management and claims reviews in busy healthcare environments. Highly organized and detail-oriented with excellent planning and communication skills. Prepared to offer 10 years of related experience to a challenging new role with room for advancement.
Overview
20
20
years of professional experience
Work History
Clinical Administrative Coordinator
United Health Care
05.2014 - Current
- Managed requests of current members of insurance
- Responsible for making contact with members and doctor offices to gather information to process incoming request
- Investigated member’s benefits and render decisions based on availability
- Forward requests to nursing staff and medical director, as needed
- Responsible for documenting information required for review
- Clinical administrative responsibilities include responding to incoming member requests, making contact with member/ medical provider offices, documenting contact, researching health benefits documents, and maintaining metric of of 25 cases completed daily
- Collect data and ensure it is filed accordingly Render and relay decisions outcomes for member request
Alarm Dispatcher
USA Central Station CORP.
07.2012 - 04.2014
- Assisted callers in emergencies with appropriate information and support.
- Managed 50+ accounts of customers and responded to alarm emergencies as per company guidelines
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Organized all incoming information and filed accordingly into accounts
- Provide customer service to customers ensuring they are directed accordingly
- Alarm Dispatcher responsibilities include responding to all incoming alarms
- Collect data and ensure it is filed accordingly
- Creates rapport between customers and other departments depending on needs
- Maintains current documentation
- Researches and obtains results on incoming customer calls to ensure customer needs met
- Coordinates with installation technicians to complete service process and system troubleshooting
- Coordinates with clerical staff to ensure each account is current.
Lab Reuse Technician
DaVita Dialysis
04.2011 - 07.2012
- Managed daily processing and disinfection of equipment for 45 patients ensuring ready for daily use
- Assisted with patient care with nursing and assistant nursing staff
- Lab Technician after use ensured all patient equipment was disinfected and properly stored for future use
- Prepared reports documenting patient outcomes and equipment usage
- Responsible for proper lab upkeep reflecting adequate company standards
- Facility decontamination after daily operation
- Administrative responsibilities Patient/ Customer assistance when filling in for administrative assistant
- Field calls to transportation clients providing drop-offs and pickups of patients, logging of data reflecting patient outcomes, and equipment reports
- Accessing patient database to attain pertinent information.
Patient Logistics
Yale New Haven Hospital
06.2009 - 03.2011
- Patient relations working directly with nursing staff arranging transportation throughout hospital campus
- Tracking and verifying where patients are located to assist in transportation
- Managed documentation needed for transporting of patients
- Ensure patients arrive to destinations in safe, time-efficient manner per hospital regulations
- Processing transport request
- Answering inbound calls fielding calls to appropriate channels.
Security Officer/Supervisor
Security Services of Connecticut
08.2004 - 06.2009
- Provided security services to clients throughout the assigned areas
- Supervisor/Guard Duties Ensured facility was being monitored according to standards set forth by company
- Documented logs of daily activity throughout facilities
- Investigated and followed up with clients as related to incidents that occurred on premise and submitted to office management
- Provided escort service to clients, ensuring safe exit from facility
- Maintained working knowledge of CCTV and other surveillance equipment, and computer software
- Managed a staff of 8 guards Responsible for reviewing security footage Customer Service / Staff Coordination Responsibilities Resolved tenant/customer issues such as altercations, theft, and safety Effectively communicated documentation discrepancies, incident reports, and other clerical-related information to property management staff
- Facilitated productive relationships with staff and tenants, easing security operation
- Administrative Responsibilities Maintained pertinent documentation for daily activity, ensuring logs and documents are complete and concise
- Assisted customers with any questions of company services and directed to correct contact
- Responsible for completion of payroll
- Answering and directing inbound calls.
Education
No Degree - Psychology
Southern Connecticut State University
New Haven, CTHigh School Diploma -
Common Ground High School
New Haven, CT05.2001
Skills
- Office Administrator
- Customer Service
- Data Entry
- Dispatching
- Communication, Written/Oral
- Database Administration
- Business Operation improvement
- Office Management
- Patient records administration
- Data retrieval systems
- Healthcare compliance
- Metrics Tracking
- Medical Terminology
Timeline
Clinical Administrative Coordinator
United Health Care
05.2014 - Current
Alarm Dispatcher
USA Central Station CORP.
07.2012 - 04.2014
Lab Reuse Technician
DaVita Dialysis
04.2011 - 07.2012
Patient Logistics
Yale New Haven Hospital
06.2009 - 03.2011
Security Officer/Supervisor
Security Services of Connecticut
08.2004 - 06.2009
No Degree - Psychology
Southern Connecticut State University
High School Diploma -
Common Ground High School