Marquis Ewing
Kirkland,WA
Summary
Reliable business professional with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Dock Captain
Seattle Boat Company
3911 Lake Washington Blvd SE, Bellevue, WA 98006
04.2024 - Current
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Assisted in training new team members on proper fueling techniques and procedures, promoting a consistent level of expertise across the department.
- Maintained detailed records of fuel transactions, ensuring accurate billing and inventory management.
- Made sure boats were docked and secured.
Property Maintenance Technician
Clean Source Property Maintenance
Tukwila, WA
10.2023 - 04.2024
- Performed seasonal cleanups including leaf removal, gutter cleaning, and winterizing garden beds for optimal year-round maintenance results.
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Identified opportunities for additional services such as roof snow removal or gutter cleaning, increasing revenue streams without sacrificing quality workmanship.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Reduced time spent on each job by implementing efficient cleaning techniques, resulting in increased daily productivity.
Assistant Crew Leader
College Hunks Hauling Junk And Moving
Tukwila, WA
01.2022 - 03.2023
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Monitored team members to verify work quality and address concerns.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Lead Sales Associate
On The Go Moving
Redmond, WA
03.2018 - 11.2022
- Handled operations and customer transactions to process payments.
- Trained, coached, and mentored new crew members for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
Reservation Sales Agent
Noble House Hotels And Resorts
Kirkland, WA
05.2016 - 10.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Apprentice Carpenter
Ernie Lowe & Son
Oakland, CA
01.2015 - 03.2016
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Gained valuable education in residential and commercial building codes.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Lead Bartender
Ovo Tavern
Oakland, CA
04.2014 - 03.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with owner to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Education
Associate of Science - Business Administration
Laney College
Oakland, CA09.2015
Skills
- Crew Resource Management
- Organization and Time Management
- Self-Motivated
- Individual and Team Goals
- Verbal and Written Communication
- Customer Needs Assessments
- Heavy Lifting
- Event Coordination
- Sales Expertise
- Critical Thinking
- Business Administration
- Reliability and Adaptability
- Leadership Qualities
- Emergency Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Dock Captain
Seattle Boat Company
04.2024 - Current
Property Maintenance Technician
Clean Source Property Maintenance
10.2023 - 04.2024
Assistant Crew Leader
College Hunks Hauling Junk And Moving
01.2022 - 03.2023
Lead Sales Associate
On The Go Moving
03.2018 - 11.2022
Reservation Sales Agent
Noble House Hotels And Resorts
05.2016 - 10.2018
Apprentice Carpenter
Ernie Lowe & Son
01.2015 - 03.2016
Lead Bartender
Ovo Tavern
04.2014 - 03.2016
Associate of Science - Business Administration
Laney College