Marquis Ford
Jacksonville,FL
Summary
Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering unmatched product knowledge and customer service. Versed in assisting customers with purchases, restocking shelves and updating merchandise displays. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements. Seasoned Insurance Collector excels at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills. Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Progressive
Clinton, IA
06.2022 - 07.2024
- Maintained accurate records of client information including contact details and policy changes.
- Participated in industry events such as conventions, seminars, workshops.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Provided guidance and support to less experienced agents during onboarding process.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Retail Sales Associate
Nike Factory Outlet
Orlando, FL
09.2017 - 07.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed assigned training to stay updated on important policies and procedures.
- Generated brand awareness and positive product impressions to increase sales.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Adhered to company initiatives and achieved established goals.
- Offered coupons and special deals to increase quantity of customer spending.
- Recruited, hired and trained new staff to develop with excellent product knowledge
Retail Sales Associate
Polo Ralph Lauren Factory Store
Orlando, FL
08.2017 - 12.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Cook
Burger King
Orlando, FL
09.2013 - 02.2014
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Dishwasher
Aramark
Orlando, FL
08.2011 - 10.2013
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
Education
Recording Engineering - Music Education
Full Sail University
Winter Park, FL02.2017
Some College (No Degree) - Psychology
Valencia College
Orlando, FLSkills
- Teamwork and Collaboration
- Order Processing
- Stockroom Upkeep
- Cash Handling
- Customer Needs Assessment
- Sales Goals Attainment
- Upselling Techniques
- Product Recommendations
- Display Setup
- Stocking and Receiving
- Problem-Solving
- Flexible Schedule
- Time Management
- Store Opening and Closing
- Merchandising
- Customer Service
- Verbal and Written Communication
- Policy and Procedure Adherence
- Energy and Physical Stamina
- Adaptable and Flexible
- Security Practices
- Building Customer Relationships and Loyalty
- Store Policies and Procedures
- Retail Metrics and Goals
- Brand Promotion
- Product Knowledge
- Meeting Sales Goals
- Safety and Cleanliness Standards
- Returns and Exchanges
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Ability to Lift 40 pounds
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
- Attention to Detail
- Building Customer Loyalty
- Team training and development
- Policy Management
- Client Relationship Management
- Regulatory compliance understanding
- Policy adjustment knowledge
- Policy Renewals
- Customer follow-up
- Policy Knowledge
Accomplishments
- Employee of the Month (Nike)
- Employee of the Quarter (Nike)
- Completed Insurance Licensing with high score
- Brief management and training roles within Progressive
Timeline
Licensed Insurance Agent
Progressive
06.2022 - 07.2024
Retail Sales Associate
Nike Factory Outlet
09.2017 - 07.2022
Retail Sales Associate
Polo Ralph Lauren Factory Store
08.2017 - 12.2017
Cook
Burger King
09.2013 - 02.2014
Dishwasher
Aramark
08.2011 - 10.2013
Recording Engineering - Music Education
Full Sail University
Some College (No Degree) - Psychology
Valencia College
Similar Profiles
Mitchell EglarMitchell Eglar
Pricing Analyst at ProgressivePricing Analyst at Progressive
Jean BrownJean Brown
Claims Assistant at ProgressiveClaims Assistant at Progressive
ALEX AGUILARALEX AGUILAR
Multiline Representative Intermediate at ProgressiveMultiline Representative Intermediate at Progressive