Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquis Grissett

Pittsburgh,PA

Summary

Dynamic professional with a proven track record at Xerox Corporation, excelling in relationship building and problem-solving. Successfully enhanced operational efficiency through process improvements and data analysis. Adept at inventory management and fostering teamwork, consistently delivering exceptional customer service and support.

Overview

18
18
years of professional experience

Work History

Delivery Account Operations Associate III

Xerox Corporation
Pittsburgh, PA
01.2020 - Current
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Assisted with the development of new processes and procedures to improve efficiency.
  • Enforced company policies to align with industry standards.
  • Analyzed data to identify trends in order processing times and customer complaints.
  • Managed customer inquiries related to product availability, shipping times, and order status.
  • Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.

Floor Manager

Safehouse Ministries
Youngstown , OH
06.2007 - 03.2020
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Identified process improvements that could help improve efficiency across the entire organization.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.

Customer Service Representative

Select Medical- Contracted with Aerotek
Pittsburgh, PA
07.2019 - 11.2019
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated system with order specifics and customer details, preferences, and billing information.

Assembler

Universal Electric Corporation
Pittsburgh , PA
04.2018 - 02.2019
  • Read and interpreted schematics and drawings for accurate results.
  • Used hand tools and power tools to complete assembly tasks effectively and efficiently.
  • Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Collaborate with team members to optimize workflow processes within the department.

Education

Associate of Specialized Business - Merchandising Management

Bradford School
Pittsburgh, PA
10-2012

Skills

  • Relationship building
  • Team support
  • Scheduling coordination
  • Problem-solving aptitude
  • Inventory management
  • Problem solving
  • Effective communication

Timeline

Delivery Account Operations Associate III

Xerox Corporation
01.2020 - Current

Customer Service Representative

Select Medical- Contracted with Aerotek
07.2019 - 11.2019

Assembler

Universal Electric Corporation
04.2018 - 02.2019

Floor Manager

Safehouse Ministries
06.2007 - 03.2020

Associate of Specialized Business - Merchandising Management

Bradford School

Similar Profiles

CREATE PROFILE
Marquis Grissett