Marquis Hunter

• Served as an AI Technical Lead supporting production environments, executing approved remediation activities in accordance with documented Methods of Procedure (MOPs), safety standards, and escalation protocols.
• Acted as an escalation owner for high-impact incidents affecting AI-supported systems, prioritizing rapid resolution while maintaining clear, confidence-building communication with internal stakeholders and partner teams.
• Performed approved optical transceiver swaps and infrastructure remediation in support of AI-driven platforms, validating link status, service restoration, and system stability using established verification tools.
• Coordinated closely with Networking and Operations teams to confirm remediation actions, relay validation results, and escalate unresolved anomalies according to defined processes.
• Ensured accurate documentation, compliance, and clean closure of incidents, contributing to reliable AI platform operations and reduced repeat issues.
• Operated in high-pressure, production environments where speed, precision, and adherence to process were critical to maintaining uptime and stakeholder trust.

• Maintained and supported enterprise POS environments across multiple platforms using ITIL best practices.
• Diagnosed and resolved hardware/software failures across NCR POS terminals using Linux-based troubleshooting, Windows command-line tools, and proprietary NCR diagnostics, with root cause analysis supported by Dynatrace and Splunk.
• Collaborated with product teams to integrate AI/ML-based predictive maintenance tools into POS systems, reducing reactive service calls by 25% and improving uptime through proactive alerting with BigPanda.
• Managed imaging and deployment pipelines using PXE boot, Linux kickstart scripts, and Windows Deployment Services (WDS) for new POS rollouts and system refreshes, tracked via ServiceNow task flows.
• Developed and enforced system hardening standards for macOS and iOS devices used in executive environments and mobile POS terminals.
• Administered device configuration and updates using Microsoft SCCM, JAMF, and Intune, ensuring consistent policy enforcement across heterogeneous environments.
• Improved incident response and resolution times by 40% by building a tailored knowledge base covering Linux/Windows/macOS troubleshooting for field technicians, prioritizing escalations using ServiceNow SLA metrics and time management strategies.

• Supported cloud and on-site Linux systems used in running machine learning tasks and backend services.
• Helped set up and maintain EC2 GPU instances for running ML models, keeping performance high and costs low.
• Used tools like Ansible and GitLab to push updates and configs across both Linux and Windows systems.
• Applied security policies to systems running ML workloads, including access controls and data encryption.

Led performance analysis across 25+ retail branches, delivering actionable insights that improved operational efficiency and enhanced client satisfaction.

Partnered with regional branch leadership to identify $1.2M in annual revenue growth opportunities through cost optimization and strategic planning.

Designed and maintained interactive dashboards using Excel and Tableau, enabling leadership to make real-time, data-driven decisions.

Conducted in-depth financial and operational analysis on branch KPIs, customer segmentation, and compliance trends, contributing to a 15% reduction in operational risk.

Collaborated cross-functionally with finance, compliance, and IT teams to streamline monthly reporting processes and improve data accuracy.

Mentored junior analysts and facilitated onboarding sessions, accelerating new team members’ ramp-up time by 30%.

• Promoted through multiple leadership levels from Sales Associate to Regional Management based on performance, operational turnaround, and strong people leadership.
• Selected as a trainer and mentor for new hires and managers, improving onboarding effectiveness, sales execution, and team performance across multiple locations.
• Led underperforming locations through disciplined execution and coaching, contributing to improved regional revenue and customer experience.