Marquis Hunter

Data Center Operations Leader | IT Infrastructure & Support Management
Experienced in managing enterprise-level data center operations, consistently maintaining 99.7%+ system uptime while ensuring reliability and performance. Skilled in network configuration and hardware lifecycle management, leading to 30–40% improvements in system efficiency and response time. Adept at troubleshooting complex issues under pressure, reducing downtime and preserving operational continuity. Proven leadership in mentoring IT teams, streamlining support processes, and aligning infrastructure initiatives with business objectives.

• CompTIA Certification
• OSHA Certified
• Microsoft Office Specialist (MOS) Certification
• Google IT Support Professional Certificate
• Microsoft Certified, Azure Data Engineer Associate - Microsoft.
• Juniper Networks Certified Internet Associate (JNCIA) - Juniper Networks.
• Cisco Certified Network Associate (CCNA) - Cisco Systems.

• Maintained 99.5% system uptime by implementing proactive maintenance schedules and monitoring tools across data center environments.
• Reduced average support ticket resolution time by 20% through improved escalation paths and enhanced technician training.
• Trained and supported 75+ IT staff across multiple teams, improving onboarding efficiency and increasing overall team productivity.
• Saved $30K annually by identifying underutilized hardware and consolidating systems to reduce energy and maintenance costs.
• Boosted end-user satisfaction by 15% via revised support documentation and consistent follow-up on recurring issues.
• Led hardware refresh and reconfiguration projects that improved system performance by 18% while minimizing downtime.
• Conducted root cause analyses that helped prevent 25% of repeat incidents, contributing to long-term service reliability.
• Collaborated with stakeholders and non-technical teams to improve communication flow and reduce project delivery delays by 10%.