Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
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Marquis Hunter

Westerville,OH

Summary

Data Center Operations Leader | IT Infrastructure & Support Management
Led enterprise data centers with 99.7%+ uptime. Skilled in cross-platform troubleshooting, hardware lifecycle management, and network configuration. Improved system efficiency by up to 40% while mentoring IT teams and aligning infrastructure with business goals.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Data Center Engineer AWS

TEKsystems
10.2024 - Current
  • Supported cloud and on-site Linux systems used in running machine learning tasks and backend services.
  • Helped set up and maintain EC2 GPU instances for running ML models, keeping performance high and costs low.
  • Used tools like Ansible and GitLab to push updates and configs across both Linux and Windows systems.
  • Applied security policies to systems running ML workloads, including access controls and data encryption.

Senior Engineer

NCR VOYIX
01.2021 - 09.2024
  • Maintained and supported enterprise POS environments across multiple platforms using ITIL best practices.
  • Diagnosed and resolved hardware/software failures across NCR POS terminals using Linux-based troubleshooting, Windows command-line tools, and proprietary NCR diagnostics, with root cause analysis supported by Dynatrace and Splunk.
  • Collaborated with product teams to integrate AI/ML-based predictive maintenance tools into POS systems, reducing reactive service calls by 25% and improving uptime through proactive alerting with BigPanda.
  • Managed imaging and deployment pipelines using PXE boot, Linux kickstart scripts, and Windows Deployment Services (WDS) for new POS rollouts and system refreshes, tracked via ServiceNow task flows.
  • Developed and enforced system hardening standards for macOS and iOS devices used in executive environments and mobile POS terminals.
  • Administered device configuration and updates using Microsoft SCCM, JAMF, and Intune, ensuring consistent policy enforcement across heterogeneous environments.
  • Improved incident response and resolution times by 40% by building a tailored knowledge base covering Linux/Windows/macOS troubleshooting for field technicians, prioritizing escalations using ServiceNow SLA metrics and time management strategies.

IT Support Trainer

TEKsystems/Marketsource
12.2011 - 12.2020
  • Trained and onboarded 150+ IT support staff, reducing average ramp-up time by 40% through customized learning modules.
  • Developed and maintained a knowledge base that decreased support ticket volume by 25% through improved self-service access.
  • Designed technical training programs that improved first-call resolution rates by 35% within three months.
  • Conducted regular workshops and hands-on labs, increasing certification pass rates (e.g., CompTIA, ITIL) by 60%.


Education

Bachelor of Science - Information Technology

ITT Technical Institute
01-2016

Skills

  • Backup and recovery
  • Incident management
  • Compliance management
  • Hardware troubleshooting
  • Data center operations
  • Asset management

Timeline

Data Center Engineer AWS

TEKsystems
10.2024 - Current

Senior Engineer

NCR VOYIX
01.2021 - 09.2024

IT Support Trainer

TEKsystems/Marketsource
12.2011 - 12.2020

Bachelor of Science - Information Technology

ITT Technical Institute

Certification

  • CompTIA Certification
  • OSHA Certified
  • Microsoft Office Specialist (MOS) Certification
  • Google IT Support Professional Certificate
  • Microsoft Certified, Azure Data Engineer Associate - Microsoft.
  • Juniper Networks Certified Internet Associate (JNCIA) - Juniper Networks.
  • Cisco Certified Network Associate (CCNA) - Cisco Systems.

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The goal is to turn data into information, and information into insight."
Carly Fiorina

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