Marquis Hunter

Work History

Engineering Support Specialist

NCR

01.2021 - 09.2024

Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
Improved equipment reliability by performing regular maintenance and calibrations.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Answered questions and provided information to customers about new software or hardware.
Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Assigned system permissions and set up computers to assist with onboarding new employees
Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Updated software to safeguard against security flaws.
Configured hardware, devices, and software to set up work stations for employees.
Configured and tested new software and hardware.
Responded to customer inquiries and provided technical assistance over phone and in person.
Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
Collaborated with IT team members to develop comprehensive solutions for complex problems.
Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
Managed high call volume, maintaining professionalism and patience while addressing customer concerns.

District Manager

MARKETSOURCE

columbus, OH

08.2018 - 12.2020

Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Supervised various locations, enforcing high-quality standards of operation.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.

Retail Area Manager

AVAIL Vapor

05.2013 - 07.2018

Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
Conducted ongoing staff development to help employees achieve growth within job roles.
Managed budgets effectively, ensuring optimal resource allocation for maximum return on investments
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Supervised various locations, enforcing high-quality standards of operation.
Built relationships with customers and community to establish long-term business growth.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Implemented systems and procedures to increase sales.

Senior Analyst Branch

JPMorgan Chase

08.2011 - 07.2013

Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Improved company efficiency with the development of key performance indicators and tracking metrics.
Mentored junior analysts, fostering professional development while enhancing overall team performance.
Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Developed customized reports, summarizing and presenting data in visually appealing format.
Deployed predictive analytics models to forecast future trends.
Developed and implemented data governance policies and procedures.
Optimized data access and storage to improve performance of analytics systems.

Summary

Overview

Work History

Engineering Support Specialist

District Manager

Retail Area Manager

Senior Analyst Branch

Education

High School -

Skills

Timeline

Certification

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