Marquis Hunter

• Provide training and onboarding support for newly hired engineers and contractors, helping them learn Meta workflows, tools, and deployment standards.
• Guide new team members through structured cabling practices, hardware staging, and network validation, ensuring consistency across the deployment team.
• Act as a knowledge resource for troubleshooting BGP, IS-IS, MPLS, IPv4/IPv6, optical transport, and structured cabling issues.
• Maintain documentation and ensure work aligns with Meta build standards and
  operational expectations
  Support on-call escalations by providing hands-on diagnostics, coordinating
  with remote teams, and communicating findings clearly.
• Deploy, configure, and
  manage network infrastructure across the data center campus, including
  routers, switches, and optical transport gear.
  Troubleshoot and maintain network services.
• Participate in on-call rotation for 24x7 support of regional infrastructure,
  coordinating closely with remote NOC and engineering teams.
• Work in multi-vendor environments involving 10/40/100G Ethernet.
  CWDM/DWDM, and scalable transport layers.

• Supported cloud and on-site Linux systems used in running machine learning tasks and backend services.
• Helped set up and maintain EC2 GPU instances for running ML models, keeping performance high and costs low.
• Used tools like Ansible and GitLab to push updates and configs across both Linux and Windows systems.
• Applied security policies to systems running ML workloads, including access controls and data encryption.

• Maintained and supported enterprise POS environments across multiple platforms using ITIL best practices.
• Diagnosed and resolved hardware/software failures across NCR POS terminals using Linux-based troubleshooting, Windows command-line tools, and proprietary NCR diagnostics, with root cause analysis supported by Dynatrace and Splunk.
• Collaborated with product teams to integrate AI/ML-based predictive maintenance tools into POS systems, reducing reactive service calls by 25% and improving uptime through proactive alerting with BigPanda.
• Managed imaging and deployment pipelines using PXE boot, Linux kickstart scripts, and Windows Deployment Services (WDS) for new POS rollouts and system refreshes, tracked via ServiceNow task flows.
• Developed and enforced system hardening standards for macOS and iOS devices used in executive environments and mobile POS terminals.
• Administered device configuration and updates using Microsoft SCCM, JAMF, and Intune, ensuring consistent policy enforcement across heterogeneous environments.
• Improved incident response and resolution times by 40% by building a tailored knowledge base covering Linux/Windows/macOS troubleshooting for field technicians, prioritizing escalations using ServiceNow SLA metrics and time management strategies.

Led performance analysis across 25+ retail branches, delivering actionable insights that improved operational efficiency and enhanced client satisfaction.

Partnered with regional branch leadership to identify $1.2M in annual revenue growth opportunities through cost optimization and strategic planning.

Designed and maintained interactive dashboards using Excel and Tableau, enabling leadership to make real-time, data-driven decisions.

Conducted in-depth financial and operational analysis on branch KPIs, customer segmentation, and compliance trends, contributing to a 15% reduction in operational risk.

Collaborated cross-functionally with finance, compliance, and IT teams to streamline monthly reporting processes and improve data accuracy.

Mentored junior analysts and facilitated onboarding sessions, accelerating new team members’ ramp-up time by 30%.