Marquis Jackson
The Bronx,NY
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Fidi Dental
09.2023 - 01.2024
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Prepared patient X-rays and images for review by dentist.
Team Member
Saks Fifth Avenue
03.2023 - 08.2023
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained productive, efficient approach to all tasks.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Member
Fairview Country Club
02.2022 - 11.2022
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Increased revenue by promoting membership packages and upselling additional services to visitors.
- Contributed to overall course aesthetics through diligent landscaping efforts, including planting flowers, trimming hedges, and removing debris.
- Issued tickets to customers and collected payment and fees for desired services.
- Supported pro shop operations by effectively managing inventory levels, processing transactions, and assisting customers with merchandise selection.
- Set up promotional displays and equipment for special events and activities.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Logged daily course activities and reported on golf injuries or other notable incidents.
Team Member
Radio City Christmas Spectacular
09.2019 - 03.2020
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Maintained productive, efficient approach to all tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored and verified all merchandise was properly priced and labeled.
Team Member
Golf Links At Ferry Point
03.2019 - 12.2019
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Contributed to overall course aesthetics through diligent landscaping efforts, including planting flowers, trimming hedges, and removing debris.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Kept golf course equipment stored properly and reported maintenance needs.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Set up promotional displays and equipment for special events and activities.
Team Member
16 Handles Frozen Yogurt
04.2018 - 11.2018
- Kept tidy and organized area to comply with cleanliness standards.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted incoming customers and provided reliable, friendly customer service.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Developed and implemented new flavor ideas to add variety to product offering.
- Accurately operated cash register to process customer payments.
Team Member
Doughnuttery
04.2017 - 12.2017
- Contributed to menu development by suggesting innovative doughnut flavors based on market trends and customer preferences.
- Reduced waste by accurately portioning dough and efficiently utilizing available resources.
- Enhanced doughnut quality by consistently adhering to precise recipes and ingredient measurements.
- Mastered various doughnut-making techniques, resulting in a diverse range of products offered to customers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Trained new staff on food preparation and safety procedures.
- Maintained a clean and safe work environment, ensuring adherence to health and safety guidelines.
Education
No Degree - Business Management
Westchester Community College
Valhalla, NYSkills
- Teeth Cleaning Assistance
- X-Ray Processing
- Endodontic Procedure Assistance
- Equipment Sterilization
- Treatment room setup
- Weather Monitoring
- Golf Course Maintenance
- Equipment Maintenance
- Ride Loading and Unloading
- Safety Procedures
- Customer Assistance
- Quality Control
- Inventory Rotation
Timeline
Dental Assistant
Fidi Dental
09.2023 - 01.2024
Team Member
Saks Fifth Avenue
03.2023 - 08.2023
Team Member
Fairview Country Club
02.2022 - 11.2022
Team Member
Radio City Christmas Spectacular
09.2019 - 03.2020
Team Member
Golf Links At Ferry Point
03.2019 - 12.2019
Team Member
16 Handles Frozen Yogurt
04.2018 - 11.2018
Team Member
Doughnuttery
04.2017 - 12.2017
No Degree - Business Management
Westchester Community College
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