Marquis James
New York,NY
Summary
Accomplished Executive Protection Agent and General Manager with a proven track record at D.Sterling Security and The Golden Swan. Expert in risk management and client relationship management, achieving unparalleled client satisfaction and safety. Demonstrated leadership in staff training and development, enhancing team performance and operational efficiency. Excelled in implementing security protocols and financial strategies to boost profitability and security posture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Protection Agent
D.Sterling Security
02.2019 - Current
- Executive Protection Specialist*
- Provided executive protection for high-end clientele and dignitaries, ensuring their safety during travel and public appearances.
- Coordinated security logistics, including travel arrangements, security protocols, and risk assessments.
- Developed and maintained strong relationships with clients, ensuring personalized security services tailored to their needs.
- Trained and supervised security teams to ensure adherence to company protocols and client expectations.Worked with local, state and government agencies regarding company security matters. - Detected, investigated and reported hazardous workplace incidents and issues.
- Participated in loss prevention and safety programs.
- Researched and archived general liability incidents via CCTV.
General Manager
The Golden Swan
03.2023 - 02.2025
- Managed budget implementations, employee reviews, training,7 schedules, contract negotiations and P&L reports.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led all aspects of daily operations, including staff management, client relations, and financial performance.
- Recruited, trained, and managed a team of staff to deliver exceptional customer service, resulting in a positive, high-end experience for clientele.
- Developed and executed strategies to increase clientele, boost revenue, and enhance brand recognition.
- Collaborated with vendors and contractors to ensure the smooth operation of the venue, including inventory management and event coordination.
Security Supervisor
Radio City Music Hall
05.2017 - 06.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Executive Protection
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Education
Business Management
Queens College
Flushing, NYNassau Community College
Garden City, NYSkills
- Executive Protection & Risk Management
- Professional Security Driving
- Staff Training & Development
- Client Relationship Management
- Leadership & Team Building
- Security Protocols & Risk Assessment
- Budgeting & Financial Management
- Communication & Negotiation
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
- OSHA Certified
- First Aid Certification
- CPR/AED Certification
- NY Driver's, Motorcycle and Boating License
Timeline
General Manager
The Golden Swan
03.2023 - 02.2025
Executive Protection Agent
D.Sterling Security
02.2019 - Current
Security Supervisor
Radio City Music Hall
05.2017 - 06.2021
Business Management
Queens College
Nassau Community College
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