Marquis James
Sunbury,PA
Summary
Motivated business professional with experience and successful track record of customer service and sales. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Highly skilled office manager with abilities to work independently, multi-task, prioritize work and meet deadlines.
Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Diligent with solid foundation in providing nurturing and safe environments for children. Successfully implemented engaging activities that promote development and learning. Demonstrated effective communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Childcare Provider
Independent
01.2019 - 01.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Front Office Manager
Econo Lodge Inn and Suites
01.2015 - 01.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Night Auditor/Manager
Super 8
01.2010 - 01.2014
- Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
- Prepared comprehensive reports for management on nightly operational performance, enabling informed decision-making regarding future strategies and improvements.
- Oversaw day-to-day operations of 115-room hotel with staff of 8 employees.
- Promoted a positive work culture among overnight staff, leading by example in terms of professionalism, teamwork, and dedication to guest satisfaction.
Environmental Worker/Sanitation
Food Swing Company
01.2007 - 01.2009
- Assisted in environmental audits to ensure compliance with federal and state regulations, minimizing legal issues and fines.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Ramp Agent/Plane Refueling
Air Services In Ground
01.2005 - 01.2007
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Shipping/Receiving
Archer Management Services
01.2004 - 01.2005
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day. With time critical packages
Education
Graduate -
Central Susquehanna Intermediate Unit
North Carolina2000
Skills
- Management skills
- Front office operations
- Project management
- Problem solving
- Scheduling
- Report preparation
- Written correspondence
- Microsoft Office
- Data entry
- Customer service
- Complaint resolution
- Windows
- Childcare
- Child supervision
- Patience and empathy
Timeline
Childcare Provider
Independent
01.2019 - 01.2024
Front Office Manager
Econo Lodge Inn and Suites
01.2015 - 01.2019
Night Auditor/Manager
Super 8
01.2010 - 01.2014
Environmental Worker/Sanitation
Food Swing Company
01.2007 - 01.2009
Ramp Agent/Plane Refueling
Air Services In Ground
01.2005 - 01.2007
Shipping/Receiving
Archer Management Services
01.2004 - 01.2005
Graduate -
Central Susquehanna Intermediate Unit
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