Summary
Overview
Work History
Education
Skills
Timeline
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Marquis Keys

Canton,GA

Summary

Detail- oriented individual skilled in fostering positive customer experiences, I excel in fast-paced environments, achieving significant results in quality assurance and cargo handling with minimal supervision. Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Track record of enhancing operational efficiency, evidenced by leadership role at Store Frontier LLC., where I implemented strategies boosting team productivity. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adapted to any and all roles with ease and consistently rewarded for delivering outstanding results and service.

Overview

17
17
years of professional experience

Work History

Delivery Driver

DoorDash
09.2021 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered up to 30 packages daily to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Overnight Fulfillment Associate

Amazon
01.2022 - 03.2024
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed orders quickly to maintain demanding productivity goals. While maintaining above standard rates daily.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Prepared and checked outbound shipments for accuracy.
  • Safely and securely loaded items up to 50lbs to prevent damage during transport.


Shipping Warehouse Supervisor

Store Frontier LLC.
05.2019 - 12.2021
  • Maintained service quality by establishing and enforcing organization standards.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Checked and rechecked orders before packaging and shipping items.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Monitored stock levels of products and materials and notified management of needs.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Trained new team members on proper and safe use of tools and equipment. As well as, job duties, company policies, and expectations for rapid on-boarding.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Met or exceeded production goals and objectives by following strict procedures, meeting deadline requirements daily.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Monitored progress of tasks to provide feedback for improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Troubleshoot daily issues and oversee the printing process to ensure all garments are created, stored and shipped accurately.

Receptionist

Diesel Barbershop
10.2018 - 06.2019
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected cash/credit payments, processed transactions and updated relevant records.
  • Executed daily opening and closing procedures ensuring accuracy of tasks.

Store Co-Manager/District Visual Manager

GUESS Factory Outlet
04.2016 - 09.2018
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Hired, trained, mentored and evaluated personnel in sales and marketing.
  • Demonstrated a passion for training staff and other store employees in the district with up to date policies and procedures and visual standards.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and completed point of sale and other opening and closing procedures.
  • Supervised employees and guests throughout store, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained constant communication with regional visual lead for action plans to direct 9 other stores in the district with the execution of visual standards.
  • Communicated visual reports and training tools; as well as, virtually following up with each individual store to ensure standards were met accurately.
  • Planned, coordinated and executed all calendar direction, campaigns, and sales promotions to meet time sensitive deadlines.

Waitress/Crew Trainer

Tilted Quilt Restaurant and Tavern
07.2014 - 11.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Taught new team members correct procedures for all areas of operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.

Front End Manager

120 Restaurant and Tavern
01.2013 - 03.2014
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained, coached and supervised employees through day-to-day work and complex problems; responding quickly to questions to improve understanding of job responsibilities.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained inventory control by ensuring all deliveries were checked in and documented accurately. Responsible overseeing stock levels and reordering new inventory as necessary within budget.



Sales Lead Keyholder/ Team Trainer

Aldo Shoes US
11.2008 - 04.2010
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed stored 4-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Associate/Lead Beauty Advisor

Victoria's Secret & PINK
07.2007 - 02.2009
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Data Entry Clerk

Arlington Memorial Park Cemetery
01.2008 - 01.2009
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified data files prior to entry to maintain high data accuracy.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Utilized techniques for increasing data entry speed.
  • Created spreadsheets for more efficient recordkeeping.
  • Conducted audits of existing data entry processes.
  • Sorted documents and maintained organized filing process.
  • Completed Daily, weekly, and monthly reports meeting required deadlines.
  • Booked staff's appointments using scheduling software.
  • Assisted with front desk duties as needed. The first interaction with walk-in clients; greeting and assisting with answering questions and directing the to the appropriate sales rep.
  • Performed administrative duties; answering phones, taking messages and communicating the information to the proper sales rep.


Education

No Degree - Skin Care

The Elaine Sterling Institute
Atlanta, GA
05.2020

Skills

  • Staff Leadership
  • Recruitment and hiring
  • Equipment Operation
  • Sales Analysis
  • Quality Assurance
  • Store operations
  • Health and safety compliance
  • Merchandise planning
  • Vehicle Maintenance
  • Order Verification
  • Business and Team Development
  • Operations Management
  • Loss Prevention
  • Talent Recruitment
  • Retail Inventory Management

Timeline

Overnight Fulfillment Associate

Amazon
01.2022 - 03.2024

Delivery Driver

DoorDash
09.2021 - Current

Shipping Warehouse Supervisor

Store Frontier LLC.
05.2019 - 12.2021

Receptionist

Diesel Barbershop
10.2018 - 06.2019

Store Co-Manager/District Visual Manager

GUESS Factory Outlet
04.2016 - 09.2018

Waitress/Crew Trainer

Tilted Quilt Restaurant and Tavern
07.2014 - 11.2015

Front End Manager

120 Restaurant and Tavern
01.2013 - 03.2014

Sales Lead Keyholder/ Team Trainer

Aldo Shoes US
11.2008 - 04.2010

Data Entry Clerk

Arlington Memorial Park Cemetery
01.2008 - 01.2009

Associate/Lead Beauty Advisor

Victoria's Secret & PINK
07.2007 - 02.2009

No Degree - Skin Care

The Elaine Sterling Institute

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Marquis Keys