Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marquis Lawrence

GA

Summary


Detail-oriented and tech-savvy individual transitioning to an entry-level IT Support Technician position. Experienced in troubleshooting technical issues, providing customer support, and managing technology products. Eager to apply my problem-solving skills and technical knowledge to deliver effective IT support. Committed to continuous learning and ready to contribute to your IT team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Teacher

Dekalb County School System
06.2022 - Current
  • Aid in the setup, maintenance, and troubleshooting of educational technology, including computers, projectors, and interactive whiteboards, ensuring smooth operation for both students and staff.
  • Assist in training students and staff on the use of new software applications and technology tools, facilitating workshops or one-on-one sessions as needed.


Retail Sales Associate

Best Buy
10.2022 - 06.2023
  • Provide exceptional customer service by assisting with product selection, addressing customer inquiries, and resolving issues related to technology products and services.
  • Maintain a deep understanding of the latest electronics and technology products, including computers, smartphones, and home appliances, to effectively educate and support customers.
  • Help customers with basic setup and configuration of electronic devices, including troubleshooting common issues with hardware and software.

Intern

The Law Offices of Kevin B.Hicks & Associates
01.2020 - 04.2020
  • Sorted and organized files, spreadsheets, and reports.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

BBA - Computer And Information Systems

Georgia State University
Atlanta, GA
12.2026

Skills

  • Analytical Thinking
  • Network TroubleshootingAttention to Detail
  • User Communication
  • Software Support

Certification

  • Microsoft Word certification
  • Microsoft PowerPoint certification



Timeline

Retail Sales Associate

Best Buy
10.2022 - 06.2023

Assistant Teacher

Dekalb County School System
06.2022 - Current

Intern

The Law Offices of Kevin B.Hicks & Associates
01.2020 - 04.2020

BBA - Computer And Information Systems

Georgia State University

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Marquis Lawrence