Marquis Mitchell
College Station,TX
Summary
Dynamic customer service professional with extensive experience at Spirits Halloween Retail Store, recognized for enhancing customer satisfaction through active listening and conflict resolution. Proven ability to exceed performance metrics and foster team collaboration, while leveraging strong product knowledge to drive sales and loyalty. Committed to delivering exceptional service and effective problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Spirits Halloween Retail Store
09.2023 - 11.2023
- Assisted customers in locating products and answering inquiries, enhancing overall shopping experience.
- Maintained store appearance by organizing merchandise and restocking shelves, promoting a welcoming environment.
- Collaborated with team members to address customer concerns promptly, improving satisfaction levels.
- Monitored inventory levels and reported discrepancies to management, supporting accurate stock management.
- Participated in promotional events and activities, engaging customers to boost sales performance during peak seasons.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Moving Helper
Lolows Moving Help
07.2015 - 01.2017
- Assisted in loading and unloading items, ensuring proper handling and safety standards.
- Organized inventory in designated areas to facilitate efficient moving processes.
- Collaborated with team members to execute moves according to client schedules.
- Utilized hand trucks and dollies for transporting heavy items effectively.
- Maintained cleanliness of work areas to promote a safe environment during operations.
- Adapted quickly to changing priorities and client needs throughout moving tasks.
- Communicated with clients to address concerns and ensure satisfaction during services.
- Followed protocols for packing fragile items securely to prevent damage during transport.
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
- Reduced property damage claims by consistently using proper lifting techniques and handling fragile items carefully.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
- Exceeded company efficiency targets by swiftly completing moves without compromising quality or safety standards.
- Assisted clients in assembling furniture upon arrival at new location, providing additional value-added services to enhance their experience.
- Maintained clean workspaces by properly disposing of packing materials and keeping equipment organized during moves.
- Developed customized moving strategies for each client based on their specific needs, ensuring a smooth transition between homes or offices.
- Provided post-move support to address any questions or concerns clients may have had regarding the relocation process.
- Increased customer referrals through exceptional service, resulting in repeat business and positive word-of-mouth advertising.
- Collaborated with management to identify areas for potential growth and expansion within the moving services market.
- Streamlined loading processes by strategically organizing items in the truck, maximizing space utilization while ensuring stability during transport.
- Consistently met deadlines while managing multiple simultaneous projects under high-pressure situations.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and Action.
- Followed verbal and written instructions to properly move and ship products.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
No Degree -
College Station High School
College Station, TXSkills
- Customer support
- Product knowledge
- Conflict resolution
- Active listening
- Team collaboration
- Time management
- Problem-solving skills
- Client communication
- Workflow organization
- Customer service
- Critical thinking
As in hobbies o love to spend my time at home painting, drawing and helping my parents around the ho
As far as hobbies I definitely love to spend my time at home painting drawing or helping around the house.
Additional Information
I don't have much. Experience in working because since spirits Halloween, I have been consistently applying and I have no luck including with interviews I am dyslexix, and have some autism and maybe it shows because I won't get a call back , then I just keep getting put to the back. I've asked about jobs before and I'm told to apply in Bryan and i would have more luck because at the moment they are giving priority to college students since there's tuition to pay. I get it and I do understand that I had a difficult but it's been a long time and I really want someone to give me an opportunity. I would like to gain the experience, and I am a fast learner , hard worker and friendly and professional.
Languages
English
Limited Working
Timeline
Customer Service Representative
Spirits Halloween Retail Store
09.2023 - 11.2023
Moving Helper
Lolows Moving Help
07.2015 - 01.2017
No Degree -
College Station High School