Marquis Monroe
Glennville,GA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support
SAIC
Remote
02.2024 - Current
- Proficiency in using ServiceNow ticketing system
- Experience with Microsoft Teams and Microsoft 365
- Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users.
- Familiarity with Okta for identity and access management
- Knowledge of Cisco AnyConnect for remote access
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Understanding of Active Directory to unlock and reset passwords
Order Filler
Wal-Mart Distribution
Statesboro, GA
09.2019 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Checked credentials and identifying paperwork for all incoming employees and visitors
- Resolve Incidents over the phone while simultaneously checking in and departing truck drivers in a timely manner.
Inbound
Target Distribution
Midway, GA
08.2019 - 06.2021
- Mastered warehouse computer system and trained other team members in software operation
- Compared shipping orders and invoices against contents to verify accuracy
- Unloaded pallets and deliveries and organized products in warehouse.
- Established effective communication channels between team members, fostering a collaborative work environment.
Industrial Cleaning Team
SNF Holding Company
Riceboro, GA
07.2017 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Trained new operators in correct operation procedures, ensuring consistent performance across shifts.
- Worked 12 hour rotating swing schedule.
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
Education
Bachelor of Science in Cloud Computing -
Western Governors University
Salt Lake City, UT05.2024
Associate of Applied Science in Cybersecurity -
Ogeechee Technical College
Statesboro, GA05.2021
Skills
- Microsoft Office 365
- Splunk
- Wireshark
- Active Directory
- Azure
- Linux
- Technical Troubleshooting
- Virtual Box
- Risk Management
- Autopsy Digital Forensics
- ServiceNow
- Snort
- Kali Linux
- Hyper-V
- Security Frameworks & Controls
- AWS
Certification
- CompTIA Security+
- CompTIA Network+
- AWS Cloud Practitioner
- LPI Linux Essentials
- CompTIA A+
- CompTIA Cloud+
- CompTIA Project+
Timeline
Technical Support
SAIC
02.2024 - Current
Order Filler
Wal-Mart Distribution
09.2019 - 06.2021
Inbound
Target Distribution
08.2019 - 06.2021
Industrial Cleaning Team
SNF Holding Company
07.2017 - 01.2019
Bachelor of Science in Cloud Computing -
Western Governors University
Associate of Applied Science in Cybersecurity -
Ogeechee Technical College