Marquis Ortiz
Retail General Manager
SILVER SPRING,MD
Summary
Service-oriented Sales Manager with more than 3 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
PacSun-Pacific Sunwear
09.2024 - 12.2025
- Led daily store operations, ensuring optimal performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control measures to reduce shrinkage.
- Developed training programs for staff, enhancing team productivity and product knowledge.
- Analyzed sales trends to inform merchandising strategies and promotional activities.
- Implemented visual merchandising standards, improving store presentation and customer engagement.
- Monitored employee performance, providing feedback and coaching to foster professional growth.
- Drove initiatives to enhance customer loyalty programs, increasing repeat business through targeted promotions.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Freelance Graphic Designer
Self-employeed
SILVER SPRING, United States
01.2018 - 11.2025
- Created digital image files for use in digital and traditional printing methods.
- Developed print materials such as brochures, banners and signs.
- Used software to create images and layouts.
- Contributed design ideas in early planning stages with customers.
- Developed compelling digital graphics for social media campaigns, increasing engagement across multiple platforms.
Stockroom Supervisor
PacSun-Pacific Sunwear
09.2023 - 09.2024
- Supervised stockroom operations to ensure efficient inventory management and organization.
- Trained and mentored staff on safety protocols and operational best practices.
- Streamlined receiving processes to enhance workflow efficiency and reduce delays.
- Implemented inventory control procedures, improving accuracy of stock levels and reporting.
- Analyzed operational metrics to drive process improvements and enhance overall productivity.
- Coordinated cross-functional teams during peak times to ensure adequate staffing levels for increased demand periods.
- Increased accuracy in order fulfillment through meticulous organization and attention to detail.
- Maximized storage space utilization by designing efficient shelving layouts that accommodated various product sizes and shapes without compromising accessibility or safety standards.
- Met tight deadlines for order processing by effectively delegating tasks among team members while maintaining high-quality standards.
- Maintained optimal stock levels by monitoring sales data and collaborating with purchasing department to adjust order quantities as needed.
- Optimized product sell through rate whilst simultaneously driving KPIs and exceeding goals set by the Company
Assistant Retail Sales Manager
PacSun-Pacific Sunwear
Potomac, MD
11.2018 - 09.2023
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Provided strong service to customers, increasing customer loyalty 40%.
Lot Attendant
Crestwood Auto Sales
Richmond, VA
09.2021 - 01.2022
- Moved cars around lot to increase space efficiency.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Provided quality costumer service to better adjust consumer wearying decisions on a vehicle purchase.
- Maintained proper vehicle certifications and paperwork as to avoid state penalties
Education
High School Diploma -
Northwood High School
Silver Spring, MD06.2021
Skills
- Sales Records Management
- Interdepartmental Collaboration
- Strategic Business Initiatives
- Sales Quota Management
- Customer Complaint Resolution
- Employee Performance Evaluations
- Customer Experience
- Illustration and Design
- Display Arrangements
- Complex Problem-Solving
- Traffic Control
- Stockroom management
Accomplishments
- Promoted job titles on a yearly basis.
- Reduced labor costs by 20% with revamping schedule.
- Uncovered and eliminated security issues, reducing known loss percentages by half.
- Increased sales by 45% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in near every category during all 4 quarters.
- Achieved the elevated reclassification of Pacsuns Tyson and Columbia locations by doubling profit margins annually with accuracy and efficiency (In the millions)
- Supervised teams of 20+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager
PacSun-Pacific Sunwear
09.2024 - 12.2025
Stockroom Supervisor
PacSun-Pacific Sunwear
09.2023 - 09.2024
Lot Attendant
Crestwood Auto Sales
09.2021 - 01.2022
Assistant Retail Sales Manager
PacSun-Pacific Sunwear
11.2018 - 09.2023
Freelance Graphic Designer
Self-employeed
01.2018 - 11.2025
High School Diploma -
Northwood High School