Marquis Pulido
Eastlake,CA
Summary
Strategic and results-oriented Telecommunications OSPC Manager with 26 years of experience in the Telecommunications industry. I have a proven track record of managing a high-performing, high-volume yard that delivers on time while building a positive work culture and building capacity within our team. I maintain operational continuity with strong field experience. I consistently meet or exceed safety matrices with low to no MVAs year over year. For 6 months, I was the sole OSPC manager in Pomona, overseeing 27 employees. I have strong field expertise, operational discipline, and a commitment to continuous improvement. I hold both a Bachelor's and Master's degree earned through Verizon/Frontier’s Corporate tuition reimbursement program.
Overview
21
21
years of professional experience
Work History
OSPC Manager
Frontier
Pomona, CA
04.2016 - Current
- Manage 14 cable splicers for TLS, splitter adds, damages, green fields, fiber, and copper splicing
- Oversee capital and expense matrix and payroll
- Maximized performance by monitoring daily activities and mentoring team members.
- Project Oversight including green fields, FTTH, and fiber expansion, completing the projects on time
- Recognized often for TTL sales
- Improved Mean Time to Repair (MTTR) for no lights and outages
- Initiated partnership meetings with the Engineering team to break down bottlenecks and barriers
- Quarterly meetings with Local 9588 Union to improve the relationship and problem-solve, resulting in reduced union grievances significantly
- Manage relationships with third-party contractors and equipment providers, ensuring high-quality service delivery
- Manage relationships with other departments including CO, Customer Operations, and Engineering
- Maintain safety and compliance by enforcing safety protocols and safety training.
Cable Splicer
Verizon
Pomona, CA
12.2004 - 03.2016
- Spliced and tested fiber optic cables to ensure optimal performance and reliability.
- Conducted thorough testing of cable connections for signal integrity and quality assurance.
- Collaborated with team members to troubleshoot and resolve network issues.
- Sat in as manager in office for 5 years taking on leadership roles including managing pressure team, HiCaps, GO95's, and splicers
- Built fiber optic infrastructure for Gateway territory
- Crosstrained as a lineman, worked with the line crew for 2 years
Volunteered to work as FIOS installer on loan and I&R during heavy rain season
Education
Bachelor of Arts - Business Administration
University of La Verne
La Verne, CAMaster of Science - International Business Management
University of La Verne
La Verne, CA05-2016
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Operations management
- Project management
- Conflict resolution
- Workforce management
- Coaching and mentoring
Timeline
OSPC Manager
Frontier
04.2016 - Current
Cable Splicer
Verizon
12.2004 - 03.2016
Bachelor of Arts - Business Administration
University of La Verne
Master of Science - International Business Management
University of La Verne