Marquis Randall
Miami
Summary
Skilled Psychiatric Technician with a passion for providing compassionate care and support to individuals with mental health and behavioral issues. Dedicated to patient advocacy and wellbeing, and knowledgeable in developing and implementing treatment plans, monitoring patient progress, and providing emotional support. I also worked as a Detail-oriented customer service representative where I provided exceptional customer service. I possess excellent communication, problem-solving, and customer service skills. I have experience in responding to customer complaints and inquiries in a timely manner.
Overview
15
15
years of professional experience
Work History
Unit Coordinator
Nicklaus Children's Hospital
02.2025 - Current
- Coordinated patient admissions and discharges, ensuring seamless transitions and adherence to hospital protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
Psychiatric Technician
Sarasota Memorial Hospital
07.2018 - 12.2025
- Monitored vital signs, performed physical assessments, and provided basic first aid
- Assisted clients with activities of daily living, including bathing, grooming, and personal hygiene
- Implemented behavior management plans and monitored progress
- Participated in regular team meetings to discuss patient care
- Assessed mental health status and provided crisis intervention as needed
- Monitored patients’ progress and reported any changes to the primary care team
- Participated in patient rounds to monitor progress and assess treatment plans
- Delivered compassionate and holistic care to individuals with a variety of mental health conditions such as depression, bipolar disorder, schizophrenia, and substance abuse
- Participated in educational and therapeutic activities with patients
Behavioral Health Technician
Port Charlotte Detox
07.2023 - 02.2024
- Supervised clients in a variety of settings and monitored activities as needed
- Provided crisis intervention and de-escalation techniques when needed
- Provided direct patient care and assisted with daily living activities in a residential facility for adults with mental health issues
- Monitored client behavior for any changes in mental status or physical health
- Maintained a safe and secure living environment for clients
Psychiatric Technician
Coastal Behavioral Healthcare
01.2015 - 07.2018
- Monitored vital signs, performed physical assessments, and provided basic first aid
- Assisted clients with activities of daily living, including bathing, grooming, and personal hygiene
- Documented all patient care activities in Electronic Medical Record (EMR) system
Stocker
Swabey Supermarkets
02.2012 - 11.2014
- Stocked shelves, racks, and cases with new merchandise
- Located merchandise in inventory using WMS software and placed on racks for transport to sales floor
- Performed light housekeeping and cleaning by discarding trash and cardboard, sweeping and mopping floors
- Maintained a positive customer service attitude with co-workers and supervisors
- Kept sales floor and backroom mobile restocking to prevent accidents and enable others to pass quickly
Customer Service Representative
Protocol Global Solutions
07.2010 - 05.2011
- Provided exceptional listening skills to determine the nature of calls in order to address inquiries in a professional manner
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Established rapport and built relationships by researching customer complaints and resolving all company goals and expectations
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues
- Assisted customers with billing and account inquiries
- Assisted customers with product selection, pricing, and ordering
Education
High School Diploma -
Southeast High School
Bradenton, FL05.2007
Skills
- Trauma-Informed Care
- Behavioral Management
- Mental Health
- Crisis Intervention
- Patient Safety
- Risk Assessment
- Multidisciplinary team collaboration
- Multitasking
- Organizational skills
Timeline
Unit Coordinator
Nicklaus Children's Hospital
02.2025 - Current
Behavioral Health Technician
Port Charlotte Detox
07.2023 - 02.2024
Psychiatric Technician
Sarasota Memorial Hospital
07.2018 - 12.2025
Psychiatric Technician
Coastal Behavioral Healthcare
01.2015 - 07.2018
Stocker
Swabey Supermarkets
02.2012 - 11.2014
Customer Service Representative
Protocol Global Solutions
07.2010 - 05.2011
High School Diploma -
Southeast High School
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