Marquis Robinson
Tampa,FL
Summary
Skilled in power tool proficiency and exceptional customer service, I have significantly contributed to project success and customer satisfaction at A.i.0 Service. My expertise spans from plumbing repairs to effective dispute resolution, ensuring both operational excellence and enhanced client loyalty. Demonstrating a keen ability in both technical tasks and client communications, I excel in environments requiring both hard and soft skills.
Overview
14
14
years of professional experience
Work History
General Maintenance Worker
A.i.0 Service
08.2014 - 02.2020
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Enhanced equipment performance by performing routine maintenance and repairs as needed.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Customer Service Representative
Collections
06.2006 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate In Engineering Technology - Autobody Repair
Hillsborough Community College
Tampa, FL05.2012
Skills
- Power tool proficiency
- Plumbing Repairs
- Fixture replacement
- Masonry work
- Landscaping knowledge
- Drywall Repair
- Landscaping Maintenance
- Painting
- Residential construction
- Construction management
- Pressure Washing
- Supply and Parts Ordering
- Hand and Power Tool Operation
- Food Service Team Development
- Procedure Preparation
- Grill and Broiler Operation
Timeline
General Maintenance Worker
A.i.0 Service
08.2014 - 02.2020
Customer Service Representative
Collections
06.2006 - 08.2013
Associate In Engineering Technology - Autobody Repair
Hillsborough Community College