Marquis Shelton
Georgetown,TX
Summary
Multifaceted and results-driven professional with a diverse background spanning transportation logistics, administrative operations, healthcare education support, customer service, and financial recordkeeping. Accomplished CDL truck driver with a strong safety record and specialized expertise in hauling lumber and oversized freight, with a keen understanding of DOT regulations and industry-standard securement protocols. Demonstrated excellence in administrative and academic environments, notably at Galen College of Nursing, where discretion, efficiency, and student-focused support were paramount. Proven ability to deliver exceptional client experiences through high-pressure, service-driven roles, including as a Replacement Rental Representative with Enterprise Holdings. Equipped with a foundation in accounting and records management, offering precision, analytical thinking, and cross-functional collaboration. Recognized for adaptability, integrity, and a professional presence that adds value across a wide range of operational settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Truck Driver
TimberTown
Austin, TX
07.2024 - Current
- Communicated with dispatchers regarding delivery schedules, delays, or other issues.
- Attended weekly meetings with dispatchers regarding route assignments.
- Performed pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Ensured proper handling of hazardous materials during loading and unloading process.
- Inspected trucks for mechanical items and safety issues prior to departure.
- Provided excellent customer service by answering questions about products or services delivered.
- Operated tractor-trailers in urban, suburban, and rural areas.
- Assisted co-workers with loading and unloading tasks when necessary.
- Maintained accurate log books and records of deliveries.
- Managed expenses including fuel costs, toll fees within budget limits.
- Participated in training programs as required to maintain skillset up-to-date.
- Kept up-to-date knowledge of Department of Transportation rules and regulations.
- Verified cargo documents for accuracy and completeness.
- Loaded and unloaded freight using pallet jacks, forklifts, ramps, and other equipment.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Administrative Assistant
Galen College of Nursing
Austin, TX
06.2023 - 06.2024
- Responsible for supporting senior managers and executives with daily clerical tasks, scheduling appointments, planning meetings, managing phone calls and emails, and maintaining office organization.
- Cultivated a welcoming environment by offering general support to visitors, developing and maintain filing systems, and create reports and presentations.
- Demonstrated an advanced understanding of the position's criteria, playing a pivotal role in ensuring the smooth and effective functioning of day-to-day office operations.
- Upheld the highest standards of confidentiality, adhering to regulatory guidelines set forth by entities such as FERPA, the Department of Education, Galen accrediting agencies, and federal, state, and local laws.
- Implemented thorough documentation in the student information system, encompassing various communication channels such as email, phone calls, text messages, and meetings, to provide a comprehensive record of interactions.
- Maintained an up-to-date awareness of college policies, processes, and relevant accreditation and regulatory requirements, showcasing a commitment to staying informed and aligned with institutional standards.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Processed invoices for payment using accounting software applications.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Replacement Rental Representative
Enterprise Holdings
Remote
08.2021 - 06.2023
- Applied attention to detail in an administrative role, responding to inquiries and requests via email/phone with a focus on precision and accuracy.
- Demonstrated professional and effective verbal communication skills when addressing inquiries, ensuring clarity in conveying complex financial information to promote understanding.
- Identified customers' needs by leveraging information provided, utilizing system data, clarifying questions, and applying problem-solving skills to ensure students received complete and accurate information.
- Adhered to strict confidentiality requirements and federal laws, ensuring that sensitive information was disseminated only to authorized individuals.
- Utilized web-based applications, including ARMS and ECARS 2.0, to process required transactions, contributing to the efficiency of financial services.
- Demonstrated effective time management skills to adhere to appropriate schedule adherence, even with minimal supervisory supervision.
- Maintained accurate records of all rentals including mileage logs and fuel usage reports.
- Kept up-to-date with changes in rental policies and procedures.
- Advised customers on proper operation of rental equipment such as GPS systems, car seats, ski racks.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Explained policies and reviewed documentation to obtain signatures.
- Coordinated shuttle services by communicating with drivers.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Updated and maintained rental agreement files and documents.
- Drafted contracts, explained terms to customers and acquired signatures.
- Prepared and submitted reports to supervisor.
- Processed exchange requests in computer system.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Tracked reservations for both short term and long term rentals.
- Completed rental agreements and contracts with customers.
Accounting Clerk
WCD Inc
Irving, TX
03.2020 - 07.2021
- Provided critical support during the absence of key personnel, maintaining the Accounting Manager position and ensuring the continuity of financial operations.
- Demonstrated commitment to compliance by adhering to local and federal policies, guaranteeing confidentiality of customers' financial accounts.
- Applied Excel expertise to pull daily volume reports, ensuring accurate and comprehensive data logging.
- Utilized organizational skills to manage purchase order numbers, storing orders in Excel, and contributing to streamlined financial processes.
- Demonstrated proficiency in SAP by logging and placing sales, performing audits to enhance accuracy and efficiency.
- Applied meticulous attention to detail in scanning order packing slips into the company system, utilizing organizational skills to align information accurately.
- Engaged in credit card reconciliations, contributing to financial accuracy and accountability.
- Leveraged strong organizational skills to order, prepare, and organize equipment as needed, ensuring efficient resource management.
- Demonstrated effective communication skills through incoming and outbound calling, enhancing customer relations and satisfaction.
- Applied advanced organizational skills to coordinate and schedule appointments, contributing to the efficient functioning of the department.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Prepared bank deposits by compiling data from cashiers.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Performed daily general ledger entries to record financial transactions accurately.
- Processed invoices, payments, and statements in a timely manner.
- Generated financial reports for management review on a regular basis.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Resolved customer inquiries regarding bills and payments.
- Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
- Supported clerical and administrative needs of senior department staff.
- Prepared weekly payroll for team of salaried and hourly employees.
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Updated accounting ledger and journals with updated transaction information.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Assisted in the development and maintenance of financial databases and software systems.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Classified and summarized financial data to compile and enter in financial records
- Performed financial calculations for amounts due, interest charges and balances.
Education
Bachelor's - Public Health
University of Texas at San Antonio
San Antonio, TX04.2025
Skills
- QuickBooks
- Accounts receivable
- SAP
- Typing
- Siebel
- Excel
- Microsoft Office
- AWS
- Google Analytics
- Sales Experience
- SEM
- Microsoft Outlook
- Communication skills
- Analysis Skills
- Banking
- Accounting
- Data analysis
- Customer service
- Heavy equipment operation
Certification
Pharmacy Intern License, 06/01/23, 06/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Professional Truck Driver
TimberTown
07.2024 - Current
Administrative Assistant
Galen College of Nursing
06.2023 - 06.2024
Replacement Rental Representative
Enterprise Holdings
08.2021 - 06.2023
Accounting Clerk
WCD Inc
03.2020 - 07.2021
Bachelor's - Public Health
University of Texas at San Antonio