Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
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Marquis S. Jones

Summary

A results-driven leader with over a decade of experience in customer service, management, and logistics. Adept at fostering diverse, high-performing teams while ensuring efficiency, safety, and productivity. Skilled in building strong customer relationships, optimizing operational processes, and implementing innovative solutions that enhance performance. Passionate about continuous improvement and professional growth in dynamic environments.

Overview

17
17
years of professional experience

Work History

Team Lead

Carvana, LLC
03.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Customer Advocate II, Senior Wholesale Ops Mgr.

Carvana
05.2021 - 03.2024
  • Ensure seamless customer experiences by efficiently managing paperwork, including contracts, registration documents, and insurance verifications
  • Conduct daily pre-delivery equipment inspections to uphold performance and safety standards
  • Provide proactive customer support through inbound and outbound calls, addressing inquiries and resolving concerns promptly
  • Collaborate with the management team to implement company objectives, contributing to strategic action plans that drive operational excellence

Quality Control, Outbound Customer Service Representative

Union Pacific
09.2019 - 05.2021
  • Managed heavy equipment and materials up to 65 pounds, assisting team members with larger loads as needed
  • Performed critical railroad maintenance, including replacing railroad ties, precision driving, pulling spikes, and shoveling rock ballast
  • Handled diverse clerical tasks, such as ordering and distributing supplies for train and engine crews, maintaining printer operations, posting bulletins, and ensuring accurate report documentation and distribution

Safety & Security

Arkansas Glass Container Corporation
07.2015 - 07.2020
  • Strengthened workplace safety by ensuring strict adherence to OSHA standards, fostering a compliant and hazard-free environment
  • Developed and implemented Standard Operating Procedures (SOPs) to optimize operations and enhance performance consistency
  • Served as an active member of the First Aid and Safety Committee, contributing to employee well-being initiatives and emergency preparedness efforts

Assistant Manager | Team Leader | Inventory Control

J&S Restaurants
08.2013 - 07.2020
  • Provided leadership and clear direction to staff, ensuring the completion of daily tasks and operational responsibilities
  • Supervised and mentored a dynamic team of four or more employees, delegating tasks strategically and monitoring performance to maximize efficiency
  • Conducted performance evaluations, delivering data-driven recommendations for promotions, transfers, and terminations based on thorough assessments

Residential Shift Supervisor

Department of Human Services
11.2011 - 08.2013
  • Supervised and mentored direct-care staff, fostering a supportive and high-performing team environment
  • Oversaw multiple residential living areas in the absence of the regular supervisor, ensuring seamless care and compliance with established protocols
  • Monitored and enforced Individual Program Plans (IPPs) for individuals with developmental disabilities, ensuring personalized care was delivered with precision and compassion

Customer Service Manager (CSM)

Walmart
07.2008 - 11.2011
  • Oversaw daily store operations, including cashier support, cash register preparation, and audit compliance
  • Resolved customer inquiries and concerns regarding pricing, promotions, and store policies, ensuring a seamless shopping experience
  • Cultivated a positive and inclusive work environment by mentoring employees, assisting trainees, and fostering strong customer relationships

Education

Bachelor of Science - Biological Science

Arkansas State University
Jonesboro, AR

High School Diploma -

Forrest City High School
Forrest City, AR

Skills

  • Tableau
  • DocuSign
  • Microsoft Office Suite
  • OSHA compliance
  • Safety regulations
  • Logistics
  • Inventory control
  • Team leadership

Certifications And Skills

  • Notary Public
  • Proficient in Tableau, DocuSign, and Microsoft Office Suite
  • Strong knowledge of OSHA compliance and safety regulations
  • Experience in logistics, inventory control, and team leadership

Timeline

Team Lead

Carvana, LLC
03.2024 - Current

Customer Advocate II, Senior Wholesale Ops Mgr.

Carvana
05.2021 - 03.2024

Quality Control, Outbound Customer Service Representative

Union Pacific
09.2019 - 05.2021

Safety & Security

Arkansas Glass Container Corporation
07.2015 - 07.2020

Assistant Manager | Team Leader | Inventory Control

J&S Restaurants
08.2013 - 07.2020

Residential Shift Supervisor

Department of Human Services
11.2011 - 08.2013

Customer Service Manager (CSM)

Walmart
07.2008 - 11.2011

Bachelor of Science - Biological Science

Arkansas State University

High School Diploma -

Forrest City High School

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Marquis S. Jones