Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquis Steen

San Antonio

Summary

Dynamic and results-driven professional with extensive experience at USPS/Encino Rio, excelling in safe driving and vehicle maintenance. Proven ability to resolve customer complaints and deliver exceptional service, ensuring timely and accurate mail distribution. Recognized for multi-tasking skills and maintaining high standards in compliance with postal regulations.

Overview

11
11
years of professional experience

Work History

Assistant Rural Carrier

USPS/Encino Rio
12.2024 - Current
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Delivery Associate

Amazon LLC
12.2023 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Forklift Operator

XPO Logistics
10.2022 - 12.2023
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].

Vault Teller

Brinks Armored
03.2018 - 08.2021
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Complied with internal controls and federal regulations by implementing [Type] methods.

Customer Service Representative

Shred It LLC
06.2014 - 11.2017
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Sam Houston
4635 E Houston St. San Antonio,TX 78220

Skills

  • Vehicle maintenance
  • Postal regulations
  • Multi-tasking
  • Safe driving

Timeline

Assistant Rural Carrier

USPS/Encino Rio
12.2024 - Current

Delivery Associate

Amazon LLC
12.2023 - 09.2024

Forklift Operator

XPO Logistics
10.2022 - 12.2023

Vault Teller

Brinks Armored
03.2018 - 08.2021

Customer Service Representative

Shred It LLC
06.2014 - 11.2017

High School Diploma -

Sam Houston

Similar Profiles

CREATE PROFILE