Marquis Thomas
Chicago,IL
Summary
Healthcare professional with comprehensive background in nursing home administration, focusing on quality care and operational efficiency. Known for fostering collaborative environments and achieving significant improvements in patient satisfaction and staff productivity. Reliable and adaptable to evolving healthcare needs, with skills in regulatory compliance and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nursing Home Administrator
Southview Nursing
01.2024 - Current
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
- Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
Executive Director
Grand Regency Supportive Living
07.2021 - 12.2023
- Developed and implemented policies and procedures for nursing home operations.
- Conducted interviews of potential employees to ensure quality care was provided by staff members.
- Monitored budgeting, revenue and expenditure reports to maintain fiscal responsibility in the organization.
- Supervised all administrative staff, including nurses, therapists, aides and other personnel.
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Analyzed data from surveys to evaluate the effectiveness of services provided within the facility.
- Maintained a safe working environment through regular inspections of the building's physical structure as well as its equipment maintenance program.
- Coordinated activities with other healthcare providers in order to provide comprehensive care for residents.
- Provided leadership in developing long-term strategies for meeting organizational goals related to patient care outcomes.
Assistant Administrator
Grasmere Place Nursing Home
04.2016 - 07.2021
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, customer data.
- Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
- Created reports using MS Office Suite programs.
- Processed expense reports for staff members in accordance with company policies.
- Assisted in onboarding process of new employees by providing orientation materials and answering questions regarding company policies.
- Generated weekly status updates highlighting progress made towards project goals.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Director of Operations
The Saint Clair Hotel
03.2012 - 04.2016
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Assigned duties and monitored performance of all employees in the hotel.
- Developed and implemented hotel policies and procedures.
- Handled guest complaints professionally and efficiently.
- Maintained high standards of quality control, hygiene, health and safety.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
Education
Bachelor of Science - Business Administration And Management
Walden University
Minneapolis, MN05-2025
Associate of Arts - Business Administration And Management
Pierpont Tech College
Virginia Beach, VA12-2024
Skills
- Staff Management
- Quality Control
- Marketing
- Operations Management
- Human Resources
- Community Engagement
- Team Leadership, Training, and Development
- Compliance and Regulations
- Senior Living Management
- Budgeting and Financial Management
- Coaching and Counseling
Accomplishments
Manager of the quarter.(2023)
Certification
- Project Management Professional (PMP) – Project Management Institute.
- Long Term Care Administration certificate.
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Nursing Home Administrator
Southview Nursing
01.2024 - Current
Executive Director
Grand Regency Supportive Living
07.2021 - 12.2023
Assistant Administrator
Grasmere Place Nursing Home
04.2016 - 07.2021
Director of Operations
The Saint Clair Hotel
03.2012 - 04.2016
Bachelor of Science - Business Administration And Management
Walden University
Associate of Arts - Business Administration And Management
Pierpont Tech College
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