Marquis Washington

Using Mica Moisture Mapper fans, dehumidifiers in strategic room locations to remove moisture from structures, contents, from building materials such as (cabinets/carpet/ drywall).

Worked safely in disaster environment by adhering to company and quality procedures. All Mitigation follows IICRC guidelines when dealing with structure damages.

• Managed team of 10+ employees, overseeing, training, and professional growth of employees
• Adhered to EPA and OSHA regulations

• Managed crews on jobs site.
• Meet with customers to resolve issues and build productive relationships.
• Completed site checks and communicated with Adjusters, Agents, and Project Mangers.
• Inspected sights to evaluate safety, operations and crew performance against objectives.

• Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
• Handled equipment, chemicals and materials properly and with caution.
• Worked alongside other cleaners to complete jobs in corporate office, and residential buildings.

• Reined in project costs while meeting key milestones.
• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.

• Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
• Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.

• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Dropped and hooked trailers and changed configuration of equipment.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
• Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.