Highly organized, dependable and hardworking candidate with a determined spirit, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to grow and expand knowledge through new career opportunities.
Overview
8
8
years of professional experience
Work History
Certified Veterinary Ophthalmology Technician
MedVet Chicago
05.2023 - Current
Prepare and monitor patients for approximately 3 surgical procedures daily
Educate pet owners on preventative care measures to promote optimal animal health long-term
Regularly monitor inventory levels and reorder supplies as needed for uninterrupted clinic operations
Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave
Manage appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within clinical setting
Train and mentor other veterinary staff
Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
Lead Veterinary Technician
ZippiVet
05.2021 - 04.2023
Managed team of seven technicians and collaborated with two managers
Used data management system to manage patient files and client accounts
Handled financial transactions for clients and vendors via telephone or face-to-face
Strategically scheduled patient appointments to maintain workflows
Collaborated on employee scheduling to maintain adequate staffing and maintain hospital flow
Developed and implemented policies and procedures for inventory management
Implemented cost-saving measures by identifying areas of waste reduction, reducing budget by 25%
Evaluated employee performance and conveyed constructive feedback to improve skills
Developed strong relationships with clients by consistently delivering high-quality work that exceeded expectations.
Designed and created client education materials and marketing materials for hospital services
Certified Veterinary Technician
University of Chicago
07.2019 - 04.2021
Participated in research initiatives aimed at advancing understanding of infectious diseases and their management, translating findings into clinical practice improvements
Handled USDA and government inspection paperwork
Filed daily progress records, surgery logs, x-ray logs, and routine records
Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures
Educated lab members on nutrition, preventive health and other animal care
Strengthened inventory processes to balance supply needs with budget and space limitations, reducing budget by 15%
Certified Veterinary Technician
Flossmoor Animal Hospital
05.2016 - 04.2021
Streamlined record-keeping processes, updating approximately 20 patient files accurately and efficiently after each visit
Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures
Maintained clean and safe animal living areas
Performed laboratory tasks, contributing to accurate diagnostics for patients
Facilitated communication between veterinarians and clients regarding treatment plans
Certified Veterinary Technician
VCA Aurora Animal Hospital
01.2019 - 08.2019
Cleaned and maintained facilities
Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures
Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian
Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
Lead Certified Veterinary Technician
Animal Eye Consultants
10.2017 - 02.2019
Responsible for facility cleaning and maintenance
Assisted management with scheduling and training for 10 employees
Kept accurate records of surgeries to maintain patient confidentiality
Handled and prepared specimens for laboratory analysis
Designed and created client education materials and marketing materials for hospital services
Managed medical intervention and therapy for animals in collaboration with two veterinarians
Managed multiple social media platforms, ensuring consistent brand voice and message
Education
IT Support Professional Certificate -
Google
Online
03.2021
A.A.S. Veterinary Medical Technology - Veterinary Technology
Joliet Junior College
Joliet, IL
05.2017
Skills
Appointment Scheduling
Vendor Management
Merchandise Orders and Exchanges
Policies and Procedures Adherence
Product and Service Knowledge
Data Entry
Customer Service
Customer Account Management
Administrative and Office Support
Problem Resolution
Volunteer Experience
Northwestern University- Prepared patients for surgical procedures and monitored surgeries, Learned USDA paperwork filing and management
University of Chicago- Project Liaison, Designed and developed a strategy that is more diverse and inclusive and resulted in a more integrative and engaging work environment, Created and implemented an “Employee Mental Health Initiative” to bring cultural awareness and mental health awareness during a global pandemic and social unrest
Timeline
Certified Veterinary Ophthalmology Technician
MedVet Chicago
05.2023 - Current
Lead Veterinary Technician
ZippiVet
05.2021 - 04.2023
Certified Veterinary Technician
University of Chicago
07.2019 - 04.2021
Certified Veterinary Technician
VCA Aurora Animal Hospital
01.2019 - 08.2019
Lead Certified Veterinary Technician
Animal Eye Consultants
10.2017 - 02.2019
Certified Veterinary Technician
Flossmoor Animal Hospital
05.2016 - 04.2021
IT Support Professional Certificate -
Google
A.A.S. Veterinary Medical Technology - Veterinary Technology