Marquisa Hardaway
Memphis,TN
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Automation Pharmacy Technician
Omnicell, Inc
01.2024 - Current
- Operate Omnicell automation (XR2 Robot) at customers sites according to Omnicell SOPs and best practices.
- Perform return and restocking duties to optimize the customer’s use of automation.
- Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
- Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).
- Inspect robot cell daily for issues, wear, and functionality.
- Monitor system trends and report concerns. Resolve common system issues.
- Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution.
- Comply with reasonable procedures, policies and guidelines established by the Customer facility.
- Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow
Sr. Intervention Technician
Express Scripts Pharmacy
07.2022 - 01.2024
- Open orders as needed, verify eligibility, input prescriptions following procedures while maintaining productivity and quality standards
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
PRN Certified Pharmacy Technician
Kindred Rehabilitation Hospital
12.2021 - 07.2022
- Answered incoming phone calls and addressed questions from healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Prior Authorization Specialist
Humana
10.2020 - 12.2021
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Tracked referral submission during facilitation of prior authorization issuance.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Assisted in the development of departmental guidelines and procedures for prior authorization processes, improving overall efficiency.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
Certified Pharmacy Technician
Methodist Le Bonheur Hospital
06.2015 - 11.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Strengthened relationships with suppliers through effective communication, resulting in timely deliveries and reduced stock shortages.
- Reduced medication errors by diligently verifying prescription information and dosage calculations.
- Streamlined pharmacy operations by implementing efficient medication storage and retrieval systems.
- Ensured medication safety through participation in quality assurance initiatives such as recall management and continuous process improvement efforts.
- Served as a reliable point of contact for healthcare providers, addressing medication-related inquiries promptly and professionally.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Claims Auditor
SCIO Health Analytics
12.2014 - 06.2015
- Identified fraudulent activities by conducting detailed audits on suspicious claims, protecting company resources.
- Participated in ongoing professional development opportunities to stay current on industry trends, enhancing personal skill set and benefitting the organization.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Assisted in recovering funds through diligent identification of overpaid or incorrectly paid claims.
- Researched issues related to claims processing to identify origins and implement corrective solutions.
- Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.
- Managed a diverse caseload of claims while maintaining attention to detail and accuracy under time-sensitive conditions.
- Maintained compliance with industry regulations by staying current on policy changes and updating procedures accordingly.
- Collaborated with claims adjusters, ensuring proper investigation and resolution of complex cases.
- Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
- Enhanced claim accuracy by meticulously reviewing and auditing claim submissions.
- Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
Professional Development
08.2012 - 12.2014
Pursing additional education to further my career.
Certified Pharmacy Technician
Accredo Health
09.2002 - 08.2012
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
No Degree - Pre Pharmacy
Southwest Community College
Memphis, TNNo Degree - Pharmacy
Concorde Career College
Memphis, TN06.2001
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Pharmacology knowledge
- Drug Classification Knowledge
- Drug Inventory Control
- Pharmacy Law Compliance
- Interpreting and Processing Medication Orders
- Attention to Detail
- Pharmaceutical Calculations
Certification
- CPhT - Certified Pharmacy Technician
- TNBOP Pharmacy Technician License
Timeline
Automation Pharmacy Technician
Omnicell, Inc
01.2024 - Current
Sr. Intervention Technician
Express Scripts Pharmacy
07.2022 - 01.2024
PRN Certified Pharmacy Technician
Kindred Rehabilitation Hospital
12.2021 - 07.2022
Prior Authorization Specialist
Humana
10.2020 - 12.2021
Certified Pharmacy Technician
Methodist Le Bonheur Hospital
06.2015 - 11.2019
Pharmacy Claims Auditor
SCIO Health Analytics
12.2014 - 06.2015
Professional Development
08.2012 - 12.2014
Certified Pharmacy Technician
Accredo Health
09.2002 - 08.2012
No Degree - Pre Pharmacy
Southwest Community College
No Degree - Pharmacy
Concorde Career College