Marquise Eaddy
New York,NY
It is never too late to be what you might have been.
George Eliot
Summary
Supportive professional with 7+ years of service industry experience. Excellent communication skills, proficient in legal research/drafting, gathering, and processing information, direct client contact, and maintaining files.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Paralegal/Calendar Clerk
MOTOR VEHICLE ACCIDENT INDEMNIFICATION CORPORATION
12.2022 - 01.2023
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Prepare daily and weekly calendars and work directly with the attorneys in scheduling court appearances and depositions
- E-file court documents using the NYSCEF system
Business Immigration Coordinator
FRAGOMEN
09.2022 - 10.2022
- Compiled and summarized large quantities of data for clients, managers, and reporting needs
- Gathered and maintain confidential client contact information in our proprietary case management system
- Met assigned deadlines and communicated case progress/status/issues to the supervisors
- Was responsible for accurately updating our case management system with client data
- Performed a range of case-related duties, including drafting email correspondence, letters, and documentation to clients, government agencies, and colleagues
- Demonstrated flexibility and initiative regarding assignments for self and team
- Assisted with drafting and filing applications and petitions with government agencies
- Built knowledge of the firm, immigration case types, and client processes
Customer Service Representative
REGAL ENTERTAINMENT
07.2016 - 09.2022
- Promoted within 12 months due to solid performance and organizational impact - ahead of schedule by 12 months
- Identified vital issues and implemented operational improvements that increased productivity by 25% on critical equipment to meet the customer's increased demand
- Strive for quick complaint resolution; commended by supervisors for the ability to resolve problems and avoid escalation of issues
- Followed up with customers, problem-solving inquiries quickly and efficiently, using communication thinking skills
- Recognized customer needs through active listening techniques
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Administrative Assistant
DEPARTMENT OF MOTOR VEHICLES
07.2018 - 08.2019
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, contacts, appointments, and events
- Reviewed and organized incoming mail, determining the level of priority and answering/drafting responses, or distributing them to the correct individual, using gathering and processing skills
- Administered workload assessments and devised new operational processes that led to a 40% increase in productivity
- Proactively anticipated management and customer needs to provide support to ensure their seamless and positive experience
- Restructured back-office operations alongside core systems replacement to reduce costs by 35% and cycle times by 85%
- Created a performance reporting template, achieving an 80% reduction in the preparation time of standard client materials
- Evaluated and implemented new/revised departmental protocols daily
Education
Bachelor of Arts - Law and Society
08.2019 - 05.2023
GPA: 3.3/4.0; Dean's List 2020-2021
Relevant Coursework: Social Psychology, American Government; The Sociology of Law; Law, Order, Justice, and Society; Colloquium for Research in Law and Society
RESEARCH PAPER January 2021 – May 2021
· Filled in a gap with existing literature. Conducted a timely study to inform and deepen a debate, highlighted the experiences of a social group that had been understudied
· Enriched a group of people with knowledge on the topic by taking a unique approach in research
ETHNOGRAPHY REVIEW January 2021 – May 2021
· Identified a location, formulated research questions, then determined the ethnographic research type, and conducted ethnographic research
· Leveraged evidence-based research methodology (interviews, user shadowing, requirements workshops, surveys, and use scenarios), future-focused industry research, and design thinking facilitation techniques
Skills
- Technical Skills: SQL, Data visualization, Spreadsheets, Data gathering, and Documentation; Proficient in
- Excel, Microsoft Word, PowerPoint, Legal research, Customer service, Trial preparation,
- Certifications & Training: Google Data Analytics Professional Certification (Coursera), Passed LinkedIn examinations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paralegal/Calendar Clerk - MOTOR VEHICLE ACCIDENT INDEMNIFICATION CORPORATION
12.2022 - 01.2023
Business Immigration Coordinator - FRAGOMEN
09.2022 - 10.2022
John Jay College of Criminal Justice - Bachelor of Arts, Law and Society
08.2019 - 05.2023
Administrative Assistant - DEPARTMENT OF MOTOR VEHICLES
07.2018 - 08.2019
Customer Service Representative - REGAL ENTERTAINMENT
07.2016 - 09.2022
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