MARQUISE ARTIS
Powder Springs,GA
Summary
Results-driven logistics and operations professional with experience supporting high-volume warehouse, retail, and customer-focused environments. Proven ability to manage fast-paced workflows, maintain shipment accuracy, support cargo operations, and meet strict performance metrics in deadline-driven settings. Strong background in air cargo operations, logistics coordination, inventory management, shipment tracking, dispatch support, and operational workflow optimization. Recognized for leadership, communication, problem-solving, and maintaining safety compliance while delivering operational excellence. Seeking to contribute strong operational and logistics support skills to Delta Air Lines as a cargo control specialist. Extensive experience in customer service. A highly organized professional establishes relationships with customers. Stays calm under pressure.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper (OPD Associate)
Walmart
Austell, GA
08.2025 - Current
- Fulfill 100+ online customer orders per shift in a high-volume, fast-paced operational environment while maintaining shipment accuracy and efficiency.
- Meet and exceed KPIs, including pick rate, order fulfillment accuracy, staging efficiency, and on-time completion metrics.
- Utilize handheld technology, inventory systems, and data entry processes to support logistics coordination and operational workflow management.
- Resolve customer issues, substitutions, and operational discrepancies efficiently while maintaining customer satisfaction.
- Support daily workflow optimization and team productivity during peak operational hours.
- Train and mentor new associates on operational procedures, safety compliance, and productivity standards.
- Analyzed customer purchasing patterns to optimize inventory selection and merchandising strategies.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Supervisor
Big Air Trampoline Park
Hiram, GA
04.2025 - 08.2025
- Supervised daily operations and coordinated a team of 10+ employees in a fast-paced operational environment.
- Managed scheduling support, workflow coordination, and operational planning to improve team productivity and efficiency.
- Trained and onboarded employees on company procedures, safety standards, customer service expectations, and operational processes.
- Monitored KPI performance metrics and coached team members to improve operational efficiency and customer satisfaction.
- Handled customer escalations professionally while maintaining operational continuity and a safe environment.
- Assisted management with reporting, process improvement initiatives, and daily operational support functions.
Customer Service Representative
The Home Depot
Marietta, GA
09.2022 - 01.2023
- Delivered customer-focused solutions in a high-volume retail environment while maintaining professionalism and operational efficiency.
- Assisted with inventory management, merchandise organization, stocking, and operational support responsibilities.
- Collaborated with team members to improve workflow processes, communication, and customer satisfaction.
- Utilized strong communication and problem-solving skills to resolve customer concerns quickly and effectively.
- Assisted customers with product inquiries and order tracking, ensuring timely resolution of issues.
- Provided exceptional customer service by addressing concerns and facilitating returns effectively.
- Collaborated with team members to enhance store operations and maintain inventory accuracy.
- Trained new staff on customer service protocols and store policies to ensure consistent service delivery.
- Utilized point-of-sale systems for processing transactions, improving checkout efficiency for customers.
Package Handler
FedEx Ground
Kennesaw, GA
06.2022 - 09.2022
- Processed high volumes of shipments while meeting strict productivity, safety, and accuracy standards in warehouse operations.
- Loaded and unloaded trucks in time-sensitive transportation logistics environments.
- Performed shipment scanning, package tracking, labeling, and cargo handling responsibilities with strong attention to detail.
- Supported dispatch coordination and shipment movement processes to ensure operational efficiency.
- Maintained compliance with workplace safety procedures and operational standards in physically demanding environments.
- Operated material handling equipment to efficiently sort and load packages.
- Maintained safety protocols while handling freight in compliance with company standards.
- Assisted team members in daily operations to ensure timely package processing.
- Conducted quality checks on packages to verify accuracy and prevent errors.
- Collaborated with coworkers to streamline workflows and improve productivity.
- Trained new employees on safety practices and efficient handling techniques.
- Monitored inventory levels to support effective supply chain management processes.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
Customer Associate / Cashier
Walgreens
Powder Springs, GA
06.2021 - 04.2022
- Delivered excellent customer service in a fast-paced retail environment while maintaining transaction accuracy and professionalism.
- Operated POS systems, handled financial transactions, and supported inventory control processes.
- Maintained store organization, stocking accuracy, and operational workflow support.
- Demonstrated accountability, reliability, and adaptability in daily operations.
- Implemented department asset protection procedures that identified and minimized profit loss by 30%.
Education
Bachelor of Science - Aircraft Maintenance
Atlanta Technical College
Atlanta, GA05-2026
Associate of Science -
Georgia Highlands College
Marietta, GA05-2023
High School Diploma - undefined
McEachern High School
Powder Springs, GA05-2022
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Inventory Systems
- Shipment Tracking Systems
- Data Entry
- Logistics Software
- Operational Reporting
- Handheld Scanning Devices
- Teamwork and collaboration
- Problem-solving
- Time management
- Teamwork
- Multitasking
Timeline
Digital Personal Shopper (OPD Associate)
Walmart
08.2025 - Current
Supervisor
Big Air Trampoline Park
04.2025 - 08.2025
Customer Service Representative
The Home Depot
09.2022 - 01.2023
Package Handler
FedEx Ground
06.2022 - 09.2022
Customer Associate / Cashier
Walgreens
06.2021 - 04.2022
High School Diploma - undefined
McEachern High School
Bachelor of Science - Aircraft Maintenance
Atlanta Technical College
Associate of Science -
Georgia Highlands College
CORE COMPETENCIES
- Cargo Operations
- Air Cargo Operations
- Logistics Coordination
- Shipment Tracking & Monitoring
- Transportation Logistics
- Dispatch Coordination
- Warehouse Operations
- Inventory Management
- Operational Support
- Workflow Optimization
- KPI Management
- Data Entry & Documentation Accuracy
- Microsoft Office Suite (Excel, Outlook, Word)
- Team Leadership & Staff Training
- Safety Compliance
- Customer Service Excellence
- Time Management
- Order Fulfillment
- Problem Solving
- Cross-Functional Communication
- Fast-Paced Environment Adaptability
- Process Improvement
ADDITIONAL QUALIFICATIONS
- Available for rotating shifts, weekends, holidays, and overtime
- Comfortable working in airport cargo, warehouse, and logistics environments
- Strong ability to multitask and prioritize responsibilities under pressure
- Physically capable of lifting and moving cargo materials safely
- Quick learner with adaptability to new logistics systems and cargo procedures
- Strong focus on operational excellence, shipment accuracy, and safety compliance