Marquise Dawson
Summary
Dynamic and highly accomplished professional with proven success across multiple sectors, including sales, account management, and customer service. Exceptional at fostering client relationships, surpassing sales targets, and implementing strategic growth initiatives. Known for delivering superior customer service and efficiently resolving complex issues, resulting in enhanced customer satisfaction and loyalty. Adept at mentoring team members, providing comprehensive training, and executing operational efficiency improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
Allstate
06.2023 - 11.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Collections Representative
Bread Financial OH
02.2021 - 06.2023
- Maintain comprehensive and up-to-date records of all customers' financial data, fostering an environment of informed decision-making and operational transparency
- Navigate complex customer scenarios, employing a blend of firmness and empathy to secure positive resolutions, contributing significantly to customer satisfaction and retention
- Administer the processing of payments and contracts on accounts promptly, enhancing the accuracy of record-keeping and underpinning the financial stability of the organization
- Demonstrate strategic negotiation skills in creating custom repayment plans, adeptly identifying root causes of delinquent payments, and aiding in successful debt recovery, subsequently improving overall collections rates
- Employ standardized conversation scripts for communicating account statuses to customers, ensuring precise and consistent information delivery and facilitating successful payment transactions
- Showcase exceptional verbal and written communication skills in guiding debtors on an array of payment options and arranging installment agreements as required, promoting positive customer relations and prompt repayments
- Act as a credible representative for clients in negotiations with creditors, arranging beneficial adjustments in payments, interest rate reductions, and time extensions, fostering trust in the organization's financial services.
In-Home Sales Expert
AT&T
01.2019 - 02.2021
- Conceptualized and executed sales strategies, consistently surpassing company targets, indicative of an in-depth understanding of product positioning and industry trends
- Maintained superior client satisfaction ratings via exceptional service delivery, fostering customer retention and loyalty in a competitive market
- Crafted and delivered high-impact sales presentations and seminars, demonstrating product features and competitive advantages and influencing buying decisions among prospective and existing clients
- Led the development and implementation of strategic marketing plans, enhancing brand awareness and driving sales, thus bolstering the company's standing in the market
- Collaborated seamlessly with cross-functional teams to identify and address customer needs, cultivating a customer-focused working environment that consistently provided top-tier solutions
- Educated customers about product features and benefits, equipping them with the knowledge to select optimal solutions tailored to their needs
- Built and cultivated strong customer relationships, accurately assessing needs to make well-informed product recommendations and upselling opportunities, leading to substantial revenue growth.
Account Manager
Coca-Cola Southwest Beverages LLC
10.2016 - 01.2019
- Demonstrated adaptability and versatility in building a diverse and consistent sales portfolio that met a broad range of customer needs, supporting a dynamic market environment
- Implemented effective client retention strategies, leveraging proactive and personalized client management to establish solid, enduring relationships
- Upheld a professional image that consistently embodied the company's brand values, reinforcing a commitment to superior service delivery and maintaining the company's esteemed reputation
- Elevated client satisfaction through rejuvenated customer relations, showcasing an ability to establish rapport and promptly fulfill client needs, driving business growth
- Monitored post-sale services to ensure swift and effective resolution of issues, maintaining client satisfaction and loyalty and contributing significantly to business expansion and customer retention
- Proficiently assessed and responded to client needs with tailored solutions, enhancing positive customer ratings and client relationships
- Demonstrated strong performance ethic by regularly meeting or exceeding company-defined sales quotas, evidencing a steadfast commitment to the company's objectives.
Sales Consultant
CarMax
08.2014 - 10.2016
- Maintained exceptional customer engagement and consistently drove revenue by warmly welcoming incoming customers and providing expert sales service, showcasing dedication to client satisfaction and sales efficiency
- Utilized active listening skills to understand and meet customer needs, referring them to optimal services and facilitating better product-service matches, thus contributing to high customer satisfaction and improved sales performance
- Amplified client satisfaction ratings by proactively offering resolution ideas and actionable responses to customer questions, concerns, or challenges, demonstrating superior problem-solving and communication skills
- Leveraged adept use of the CRM system to manage sales activities and monitor sales performance, embodying proficiency in sales management tools and a data-driven approach to sales strategy
- Demonstrated the ability to influence customer buying decisions and maximize sales opportunities, propelling substantial sales growth through suggestive selling techniques and promoting add-on purchases.
Facility Operations Supervisor
Lifetime Fitness
07.2014 - 09.2016
- Executed comprehensive training programs in equipment operations and safety procedures, ensuring that employees were aware of potential hazards associated with their work, thus fostering a safer, more efficient work environment
- Implemented policies and standard operating procedures, managing various aspects, including quality, customer service, and logistics, thus enhancing operational efficiency and customer satisfaction
- Interpreted work order specifications and information to effectively plan, schedule, and carry out jobs, demonstrating strong analytical and project management skills that facilitated smooth operations
- Prioritized and performed routine maintenance tasks meticulously to keep the facility in excellent condition, exemplifying commitment to high-quality standards and operational excellence
- Determined budgets, set production goals, and established rates based on company policies and requirements, demonstrating strategic financial management skills and contributing to business sustainability
- Leveraged standard formulas to accurately calculate labor and equipment requirements and production specifications, thus boosting operational sustainability and effectiveness.
Education
BBA -
Texas Southern University
Houston, TX05.2025
High School Diploma -
Norcross High School
Norcross, GA01.2013
Skills
- Account Management
- Sales Strategy & Execution
- Customer Retention
- Strategic Negotiation
- Problem-solving & Conflict Resolution
- Communication & Presentation Skills
- Customer Relationship Management (CRM) Training & Development
- Marketing & Brand Promotion
- Financial Record Keeping
- Product Positioning & Trend Analysis
- Operational Efficiency & Quality Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM (Workday, Salesforce)
- Sales Quota Achievement
Volunteer Experience
Volunteer, Fort Worth, TX, Food Drive | Families in Crisis, 03/2023 - 05/2023
Certification
- Property & Casualty/ Personal Lines
Timeline
Direct Sales Representative
Allstate
06.2023 - 11.2023
Collections Representative
Bread Financial OH
02.2021 - 06.2023
In-Home Sales Expert
AT&T
01.2019 - 02.2021
Account Manager
Coca-Cola Southwest Beverages LLC
10.2016 - 01.2019
Sales Consultant
CarMax
08.2014 - 10.2016
Facility Operations Supervisor
Lifetime Fitness
07.2014 - 09.2016
BBA -
Texas Southern University
High School Diploma -
Norcross High School