Marquise dockery
Plano,TX
Summary
Versatile business professional with various experiences across multiple industries. Ideal thinker with an understanding of analyzing data and managing projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Operations Intern
Year Up/Forage
Dallas, Texas
12.2024 - 07.2025
- Year Up United is an intensive career development program with 250 corporate partners, professional training, and an internship.
- Went through a 4-week simulated internship, completing coursework from companies such as Goldman Sachs, Siemens, Accenture, and Electronic Arts.
- Completed courses in Public Speaking, Professional Skills, Business Fundamentals, and Business Operations.
Customer Service Representative
America Income Life
Waco, Texas
01.2024 - 09.2024
- Addressed client policy inquiries and resolved customer requests efficiently.
- Utilized various software tools daily to enhance service delivery.
- Provided timely answers to questions regarding policies, ensuring client satisfaction.
Sales Associate
Living Spaces
Frisco, Texas
12.2022 - 11.2023
- Assisted customers in selecting furniture and home decor items.
- Provided product knowledge to enhance customer shopping experience.
- Used KPI to track daily performance and process sales transaction using POS systems
Professional Car Detailer
Self-employeed
Dallas, Texas
08.2020 - 11.2023
- Managed business operations, as well as professional detailing
- Acquired customers and negotiated prices while marketing services across multiple platforms.
- Serviced clients daily using professional tools and chemicals, performing all aspects of a car detail
Education
Some College (No Degree) -
Real World Leaders Externship
OnlineSome College (No Degree) - Business Administration and Management
Collin College
McKinney, TXSome College (No Degree) - Business Fundamentals
Year Up United
Dallas, TXSkills
- Project management and business analysis
- Direct sales and customer retention
- Microsoft Excel, Outlook and Word
- Performance metrics
- Business operations
Certification
- Goldman Sachs - Excel for Business
- CBRE - Project Management Job Simulation
- Siemens - Project Management
- Accenture North America - Client Research and Problem Identification Job Simulation
Timeline
Business Operations Intern
Year Up/Forage
12.2024 - 07.2025
Customer Service Representative
America Income Life
01.2024 - 09.2024
Sales Associate
Living Spaces
12.2022 - 11.2023
Professional Car Detailer
Self-employeed
08.2020 - 11.2023
Some College (No Degree) -
Real World Leaders Externship
Some College (No Degree) - Business Administration and Management
Collin College
Some College (No Degree) - Business Fundamentals
Year Up United
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