Marquise Fleming
San Diego,CA
Summary
Experienced insurance professional with 2-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
7
7
years of professional experience
Work History
Claims Adjuster and Coach
GEICO
San Diego, CA
10.2021 - Current
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Negotiated and settled claims for loss of revenue with unrepresented claimants.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Organized files into logical categories; maintained complete records according to established procedures.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
Team Member
Outback Steakhouse
San Diego, CA
04.2021 - 10.2021
- Prepare dining room for guests by cleaning and clothing tables
- Protect establishment and patrons by adhering to sanitation and safety policies
- Assist servers with plating, running food, and interacting with guests
- Take and deliver orders for to-go guests and package orders
Manager
UC Merced Dining Services
Merced, CA
08.2018 - 12.2020
- Communicate and resolve issues between student workers and management
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Plan weekly meal rotations and employee schedules
Operations and Attractions Associate
LEGOLand Resort
06.2019 - 08.2019
- Operate rides, ensuring safety and security
- Host rides, guest service, and interactions
- Custodial work and grounds clean-up
- Conducted daily inspections of equipment to ensure proper functioning.
- Inspected ride cars prior to each use for cleanliness and functionality.
Ambassador
San Diego County Fair
06.2017 - 07.2018
- Create positive environments for guests by answering questions about the park
- Promote new and current services and events
- Handle transactions for parking payments
- Direct park goers through traffic and parking lots
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
Education
Bachelors of Arts - Political Science
University of California, Merced
05.2021
Skills
- Democratic leadership style
- Hootsuite Social Marketing certified
- Employee scheduling and logistics
- Proficient with Microsoft and Google tools (Word/Docs, Excel/Sheets, PPT/Slides, Forms)
- Proficient with Adobe Photoshop and Premiere Pro
- Concise communication skills
- Craft detailed and innovative solutions
- Efficient time management skills
- Quick to acquire proficiency in new and challenging concepts
- Litigation Resolution
- Data Analysis
- Report Writing
- Caseload Management
- Advanced Computer Skills
Timeline
Claims Adjuster and Coach
GEICO
10.2021 - Current
Team Member
Outback Steakhouse
04.2021 - 10.2021
Operations and Attractions Associate
LEGOLand Resort
06.2019 - 08.2019
Manager
UC Merced Dining Services
08.2018 - 12.2020
Ambassador
San Diego County Fair
06.2017 - 07.2018
Bachelors of Arts - Political Science
University of California, Merced