Marquise Harris
Houston
Summary
Experienced Front of House manager with 10+ years of leadership and management experience combined. Skilled in leading teams, analyzing data, and paying attention to details. Successfully increased revenue and boosted ROI in previous positions. A results-driven professional with strong analytical thinking skills. Excited to bring my expertise and contribute to the success of a new organization.
Overview
5
5
years of professional experience
Work History
Server Trainer
Berg Hospitality Group (Annabelle Brasserie)
01.2024 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Front of House Manager
Koya
08.2023 - 01.2024
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Front of House Manager
Se7en
02.2023 - 08.2023
- Assisted the General Manager in overseeing daily operations, ensuring smooth service delivery, and maintaining high standards of quality and cleanliness
- Performed payroll, closing duties, cash payouts, and scheduling
- Collaborated with the culinary and bar teams to develop innovative menu offerings that complemented the upscale dining experience
- Monitored inventory levels and implemented cost-control measures to maintain profitability
- Engaged with customers, handling escalated situations, and ensuring their satisfaction throughout their dining and entertainment experience
- Managed event planning coordinating with internal and external teams to create unforgettable experiences for guests
Server Trainer
Toulouse
01.2023 - 02.2023
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues, and other communication concerns.
Captain/Lead Server
Houston’s Restaurant
01.2019 - 11.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Completed table resets by wiping down surfaces and refilling condiments
- Organized and replenished supplies at food stations to optimize team performance.
Education
Computer Science, Business Management -
University of Houston
HOUSTON, TX06.2015
Skills
- Business development and planning
- Empowers high-performing sales teams
- Strategic account development
- Positive and upbeat
- A natural born closer
- Toast POS (Experienced)
- Aloha POS (Experienced)
- Resi POS (Experienced)
Hobbies and Interests
Drone Pilot & Videographer
Languages
Spanish
Professional Working
Timeline
Server Trainer
Berg Hospitality Group (Annabelle Brasserie)
01.2024 - Current
Front of House Manager
Koya
08.2023 - 01.2024
Front of House Manager
Se7en
02.2023 - 08.2023
Server Trainer
Toulouse
01.2023 - 02.2023
Captain/Lead Server
Houston’s Restaurant
01.2019 - 11.2021
Computer Science, Business Management -
University of Houston
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