Summary
Overview
Work History
Education
Skills
Timeline
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Marquise Hatter

Spring Lake

Summary

Highly motivated and goal-oriented professional with a proven track record in achieving performance targets through effective teamwork and collaboration. Adept at building strong client relationships and generating new business through strategic outreach and excellent interpersonal communication. Demonstrated expertise in inventory management and energy efficiency practices, ensuring operational efficiency and cost-effectiveness across various business environments. Skilled in identifying and resolving technical and operational issues through methodical problem-solving and hands-on installation experience. Proficient in Microsoft Office Suite, with strong organizational and reporting skills that support data-driven decision-making and streamlined workflow management. Committed to continuous improvement and delivering exceptional results in fast-paced, team-oriented settings.

Overview

10
10
years of professional experience

Work History

Energy Auditor

Franklin Energy
08.2023 - 07.2025
  • Conducted comprehensive energy assessments to identify efficiency opportunities in commercial properties.
  • Recommended tailored energy-saving measures based on detailed analysis of utility consumption patterns.
  • Collaborated with clients to develop actionable plans for improving energy performance and reducing costs.
  • Utilized advanced auditing tools to gather data on HVAC systems and lighting efficiency.
  • Provided insights to clients on available rebates and incentives to encourage participation in energy programs.
  • Generated detailed reports outlining audit findings, recommended improvements, and estimated cost savings for client review.
  • Reduced clients'' energy costs through tailored recommendations for upgrades and retrofits.
  • Performed energy audits on large and small commercial clients.

Social Media Manager

Highway Connections
02.2021 - 03.2022
  • Developed and executed social media strategies to enhance brand visibility and engagement.
  • Managed content calendars across multiple platforms, ensuring timely and relevant posts.
  • Analyzed performance metrics to refine campaigns and improve audience targeting.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored industry trends and competitor activity to inform strategic decisions.

Head Basketball Coach

Allegan Public Schools
10.2020 - 02.2021
  • Developed and implemented training programs to enhance player skills and team performance.
  • Analyzed game footage to identify strategies and improve team tactics.
  • Fostered a positive team culture through effective communication and conflict resolution.
  • Coordinated practice sessions and game schedules, ensuring optimal preparation for competitions.
  • Mentored student-athletes, providing guidance on academic success and personal development alongside athletic achievements.

Sales and Marketing Assistant

Candescent Group
05.2018 - 06.2019
  • Developed marketing materials, including brochures and presentations, to support sales initiatives.
  • Conducted market research to identify trends, competitor activities, and customer preferences.
  • Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
  • Generated leads and nurtured prospects to increase conversion rates with personalized email marketing initiatives.
  • Assisted in creating written, video, and image content for marketing channels.
  • Contacted prospective customers through phone calls and emails to develop business.

Customer Service Representative

Dialog Direct
10.2015 - 08.2017
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Resolved issues through effective problem-solving techniques, enhancing customer satisfaction.
  • Utilized CRM software to document interactions and track customer feedback efficiently.
  • Collaborated with team members to streamline communication processes, improving overall service quality.
  • Conducted follow-up calls to ensure resolution of customer concerns, reinforcing trust and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Marketing

Cornerstone University
Grand Rapids, MI
05-2019

Skills

  • Energy efficiency Management
  • Inventory Management
  • Installation
  • Self-Starter
  • Interpersonal and written communication
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Proficient in Microsoft Office
  • Client generation
  • Attention to detail

Timeline

Energy Auditor

Franklin Energy
08.2023 - 07.2025

Social Media Manager

Highway Connections
02.2021 - 03.2022

Head Basketball Coach

Allegan Public Schools
10.2020 - 02.2021

Sales and Marketing Assistant

Candescent Group
05.2018 - 06.2019

Customer Service Representative

Dialog Direct
10.2015 - 08.2017

Marketing

Cornerstone University

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