Marquise Hofmann
Austin
Summary
Organized and self-motivated professional with a strong track record of applying time management, organizational, and problem-solving skills across various environments. Continuously developing expertise in SQL, Python, and data analysis through targeted courses, applying these skills to enhance daily operations and decision-making. Adept at building strong relationships with clients, understanding their needs, and tailoring solutions to deliver value—skills honed through years of customer-facing roles. Proficient in handling complex inquiries, negotiating effectively, and closing deals while maintaining a focus on customer satisfaction. Passionate about learning and adapting to new challenges, seeking opportunities to expand both technical and sales skills, while contributing to company growth and success.
Overview
8
8
years of professional experience
Work History
Quality Control Analyst
Movate
06.2023 - Current
- Reviewed, analyzed and documented data related to quality assurance processes.
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
- Monitored production processes to ensure compliance with established quality control standards.
- Collaborated with cross-functional teams to develop solutions for identified issues related to product or service quality.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Assisted with the development of new products by providing feedback on design specifications based on quality control requirements.
- Working closely with Apple FTEs to create visual graphs and data analyses, ensuring alignment with project deadlines and deliverables.
Bartender Shift Manager
77 Degrees/ Rose Room
07.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Interact with diverse customers daily, quickly identifying their preferences and needs to deliver personalized service.
- Trained and mentored new team members, fostering a culture of collaboration and efficiency that contributed to improved team performance and customer satisfaction.
- Upsold products and services through clear communication of their value, resulting in increased customer satisfaction and enhanced sales performance.
- Adapted swiftly to evolving priorities, balancing multiple responsibilities in a fast-paced, dynamic environment without sacrificing quality or customer experience.
Data Analyst
Movate
03.2022 - 06.2023
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Leveraged SQL queries to extract, transform and load data into databases.
- Analyzed existing datasets to determine accuracy and completeness of spatial features.
Bartender/Bar Manager
Rio Rooftop
01.2017 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Consulted with managers to organize special events and promotions.
- Promoted a friendly work environment so my team members and I could depend on each other in high volume business hours.
Sales Consultant
Office Depot Inc
05.2017 - 07.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Managed multiple customers business needs organized in each of their over view, maintaining relationships to drive sales to hit quarterly goals.
- Cold called and acquired new customers from a back logged que to convert old businesses lost into new repeat clients.
- Created a friendly and open environment for teammates to lean on each other for advanced problem solving solutions
Favor Runner
Favor Delivery
11.2020 - 02.2023
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of urgency and precision to hit my daily goals for promos & bonuses
- Learned to become self motivated and disciplined to work 8-10hrs daily with no supervision
- Conducted quality checks on all items prior to delivery.
Education
Data Science Certificate - Data Analytics Essentials
Texas McCombs School of Business
2100 Speedway, Ste B 6000, Austin, TX 7871204-2024
No Degree - Computer Programming
Udemy
Online 02-2024
Brandywine High School
Wilmington, DE06.2013
Skills
- Able to work successfully as a team member and as an individual
- Excellent work ethics
- Great interpersonal and communication skills
- Work with minimal supervision
- Able to adapt effectively to a consistently changing environment
- Time Management
- Quick learner about products and services
- Attention to Detail
- Multitasking Skills
- Handling objections with thoughtfully formed sales tactics
- Building report & professional relationships
- Testing Procedures
- Statistical Analysis
- Continuous Improvement
- SQL Knowledge
- Quality Improvement
- Software Testing
- Client relations
- Persuasion techniques
- Objection handling
- Client analysis
Affiliations
- Currently learning Mandarin in my free time
- I enjoy working out 5 times a week and gaming for entertainment
- improving my digital art capabilities on software like blender and Krita
- Keeping my mind busy by restoring my 1977 Trans Am every Sunday
Accomplishments
- I was promoted to QC in only a few months due to my attention to detail and eagerness to learn the Policies taught thoroughly
- Promoted to Bartender manager from bartending for my work ethics and loyalty to the company
Contact
Austin, TX 78717
Timeline
Bartender Shift Manager
77 Degrees/ Rose Room
07.2024 - Current
Quality Control Analyst
Movate
06.2023 - Current
Data Analyst
Movate
03.2022 - 06.2023
Favor Runner
Favor Delivery
11.2020 - 02.2023
Sales Consultant
Office Depot Inc
05.2017 - 07.2018
Bartender/Bar Manager
Rio Rooftop
01.2017 - 12.2021
Brandywine High School
Data Science Certificate - Data Analytics Essentials
Texas McCombs School of Business
No Degree - Computer Programming
Udemy
Similar Profiles
John Romie TrillanesJohn Romie Trillanes
Customer Service Representative at MovateCustomer Service Representative at Movate
Leticia Solis VargasLeticia Solis Vargas
TEAM MANAGER at MovateTEAM MANAGER at Movate
Ricardo Jiménez MarínRicardo Jiménez Marín
Bilingual customer service and support agent at MovateBilingual customer service and support agent at Movate