Marquise Jackson
Antioch,TN
Summary
Personable and dedicated Administrative Assistant with proven track record of providing exceptional customer service for 5+ years. Skilled in calendar management, scheduling, data-entry and inbound/outbound calling with excellent organizational and multitasking abilities. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Member Host (Independent Contractor)
Landing
10.2019 - Current
- Greet prospective Landing members while giving luxury apartment tours.
- Prepare fully furnished apartment homes for members' move in.
- Clean/disinfect homes for Landing members.
- Personal shopping and designing of apartments, as needed.
- Various tasks delegated by the Landing team.
Homemaker
Self Employed Contractor
02.2017 - 08.2024
- Stay at home mother to two beautiful, energetic children.
- Proven ability to learn quickly and adapt to new situations.
Customer Service/Sales Representative
NexRep
02.2019 - 03.2020
- Managed up to 3 chats providing quick and efficient service to diners, drivers and restaurants regarding Grubhub delivery orders via Zendesk.
- Provided excellent customer care by responding to incoming calls regarding the sale of Tristar products. Boosted sales revenue by offering potential upgrades and processed payments.
Senior Administrative Assistant
CGS Administrators, LLC
09.2015 - 02.2017
- Monitored and reported approximately 30 monthly PHI disclosures and completed Final Report summaries for each.
- Efficiently coordinated business travel arrangements, including booking airfare, hotel and ground transportation for team members and management.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported Compliance & Privacy Officer and team members through personal document management, professional calendar organization, individual appointments and preparation for meetings.
- Coordinated Annual Refresher Training classes and weekly New Hire classes with approximately 25 employees per class.
- Developed and updated spreadsheets and databases to track, analyze and report on Refresher training courses, New Hire classes and internal database training.
- Prepared packages for shipment, pickup and courier services for prompt delivery.
- Created detailed expense reports and requests for capital expenditures.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
Administrative Assistant
Whittle Springs Middle School
08.2012 - 08.2015
- Greeted arriving parents, students, staff and visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed quarterly school newsletters and other school-wide correspondence.
- Managed forms, reports, logs and records to quickly handle all documentation for attendance of approximately 500 students.
- Responded to emails and other correspondence to facilitate communication for Principal.
- Supported Principal through personal document management, calendar organization and scheduling for meetings and interviews.
- Assisted Principal, Assistant Principals, teachers and staff with special tasks on daily basis.
- Kept reception area clean and neat to give visitors positive first impression.
- Updated the school's website with pertinent information, as needed.
Education
Nursing
Pellissippi State Community College
Knoxville, TN05-2009
Nursing
The University of Tennessee At Chattanooga
Chattanooga, TN05.2008
High School Diploma -
Karns High School
Knoxville, TN05-2007
Skills
- Typing: 60 WPM
- Customer Service
- Microsoft Office
- Zendesk
- Calendar Management
- Document Management
- Upselling
- Multi-line Phone Systems
- Personal Assistant Experience
- Multitasking proficiency
- Time management expertise
- Attention to detail
- Organizational skills
- Excellent communication
- Reliability
- Time management expertise
- Attention to detail
- Organizational skills
- Excellent communication
- Reliability
Timeline
Member Host (Independent Contractor)
Landing
10.2019 - Current
Customer Service/Sales Representative
NexRep
02.2019 - 03.2020
Homemaker
Self Employed Contractor
02.2017 - 08.2024
Senior Administrative Assistant
CGS Administrators, LLC
09.2015 - 02.2017
Administrative Assistant
Whittle Springs Middle School
08.2012 - 08.2015
Nursing
Pellissippi State Community College
Nursing
The University of Tennessee At Chattanooga
High School Diploma -
Karns High School
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