Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquise Johnson

Richmond,VA

Summary

Hello, my name is Marquise Johnson. I am a very driven and determined candidate, who will not only display hard work and integrity, but also be a highly susceptible learner and developing employee. I possess great communication as well as active listening abilities that are beneficial to various environments, the work place especially. I am someone who would like to consider themselves very hard working and would love to display so to your company.

Overview

1
1
year of professional experience

Work History

Shift Leader

Dunkin' Donuts
08.2022 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Crew Member/Shift Lead in Training

Moe's Southwest Grill
02.2023 - 07.2023
  • Worked front counter and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

FC Associate

Amazon
11.2023 - Current
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.

Education

High School Diploma -

Henrico Virtual Academy
Richmond, VA
06.2023

Skills

  • Problem Solving
  • Adaptability
  • Product Knowledge
  • Warehouse Safety
  • Customer Service Management
  • Operations Support
  • Equipment Troubleshooting
  • Team Leadership
  • Conflict Resolution
  • Creative Problem-Solving
  • Positive Attitude
  • Technology Proficient
  • Active Listening

Timeline

FC Associate

Amazon
11.2023 - Current

Crew Member/Shift Lead in Training

Moe's Southwest Grill
02.2023 - 07.2023

Shift Leader

Dunkin' Donuts
08.2022 - 02.2023

High School Diploma -

Henrico Virtual Academy

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Marquise Johnson