MARQUISE Lasley
Cincinnati
Summary
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth. Professional who is both energetic and poised. Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about. Assistant Manager with experience providing the leadership required for increased sales and profit margins. Dedicated to gaining a thorough understanding of the company's products and services in order to provide the best possible customer service. Team player who pays attention to detail and works quickly.
Overview
15
15
years of professional experience
Work History
Direct Support Professional Caregiver
Affinity Care Group Llc
07.2024 - 01.2025
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted patients with self-administered medications.
General Manager
Family Dollar
01.2022 - 04.2023
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Fairfield Inn & Suites by Marriott Cincinnati Uptown/University Area
01.2020 - 12.2021
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Communicated with managers from other departments to maintain transparency
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Analyze customer feedback and make recommendations for how to improve processes and service levels
Lead Teacher, Toddler Room
Sharon Hill Daycare & Preschool
05.2017 - 01.2020
- Helped struggling students maintain their progress by creating individualized lesson plans that focused on areas where they could improve
- Increased student involvement [Number]% in [Type] programs through effective redesign of program processes and methods
- Maintained patience and remained level-headed in order to continue to support student development and personal growth in a variety of situations
- Created an open and loving environment in which the children were in charge of the learning process
- Spoke with parents about their children's progress in order to increase family involvement and student support
- Planned and prepared activities for toddler students
- Organized rooms in accordance with current educational thinking to maximize educational opportunities
- Kept in close contact with parents about their children's development and progress, recommending at-home reinforcement to help struggling students
- Led by example and thoroughly answered questions as I mentored student teachers and teaching aides in classroom management
- Worked one-on-one with students and student teachers to improve overall classroom effectiveness
- Gave assessments to each child and kept track of the results
- Inspired teachers to constantly improve their strategies in order to maximize student learning
- Assisted students of all ability levels develop life-long learning skills and good study habits
Cashier
Family Dollar
09.2019 - 12.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Was in charge of arranging and stocking merchandise
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Greeted them and gave them product information as customers entered
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Clean and close the shop on a regular basis
- Put things on shelves and organize them
Server
Bob Evans
05.2015 - 12.2016
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
- Kept a high level of cleanliness and sanitation
- Made sure that the kitchen was kept clean and free of debris and water
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Serve food and drinks to guests based on my understanding of the menu and diet requirements
- Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions
- Kept track of cash receipts and deposits to ensure complete accuracy
- Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen
Cashier
Papa Johns Pizza
01.2010 - 09.2014
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by answering phone calls as quickly as possible
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Learned how to deal with checks and credit cards
Education
High School -
Cincinnati Job Corps Center
Cincinnati, OH01.2011
Skills
- Employee training
- Planning
- Scheduling
- Customer service
- Mentoring
- Leadership
- Sales
- Profit margins
- Organization
- Team player
- Attention to detail
- People-oriented
- Employee scheduling
- Personable
- Superior organization ability
- Motivated team player
- Computer literate
- Consulting
- Training and development
- Business administration
- Excellent communication skills
- Friendly demeanor
- Upselling techniques
- Strong work ethic
- Detail-oriented
- Accurate money handling
- Skilled problem solver
- Sales experience
- Goal-oriented
- Retail sales
- Business development
- Cash register familiarity
- Natural leader
- Stocking
- Customer-oriented
- Credit card transactions
- Strategic planning
- Merchandising
- Active listening skills
- Opening and closing procedures
- Customer service-oriented
- POS systems knowledge
- Basic administrative knowledge
- Consistently meets sales goals
- Negotiation
- Training
- Operations management
Timeline
Direct Support Professional Caregiver
Affinity Care Group Llc
07.2024 - 01.2025
General Manager
Family Dollar
01.2022 - 04.2023
Assistant Manager
Fairfield Inn & Suites by Marriott Cincinnati Uptown/University Area
01.2020 - 12.2021
Cashier
Family Dollar
09.2019 - 12.2019
Lead Teacher, Toddler Room
Sharon Hill Daycare & Preschool
05.2017 - 01.2020
Server
Bob Evans
05.2015 - 12.2016
Cashier
Papa Johns Pizza
01.2010 - 09.2014
High School -
Cincinnati Job Corps Center
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