Marquise Lee
Oxon Hill,MD
Summary
Detail-oriented Insurance Verification Specialist experienced in insurance eligibility, prior authorizations, and claims-denial resolution. Reduced billing errors and accelerated reimbursements through effective benefit analysis and patient financial counseling. Enhanced operational efficiency by optimizing patient intake processes and facilitating communication between patients, healthcare providers, and insurance companies.
Overview
6
6
years of professional experience
Work History
PFS Insurance Verifier
Inova Healthcare Services
Annandale, United States
12.2025 - Current
- Confirmed insurance eligibility and benefits across commercial and government payers, ensuring accurate billing and timely reimbursement.
- Obtained and managed prior authorizations and pre-certifications, preventing treatment delays and denials for patients.
- Maintain detailed verification and communication records to support collections, audits, and regulatory compliance.
- Provided patient financial counseling on coverage, co-pays, deductibles, and payment options, enhancing collections and patient satisfaction.
- Identify and implement process improvements and train peers on best practices to reduce billing errors and accelerate claims processing.
- Verified insurance coverage and eligibility for patient services, ensuring compliance with policy requirements.
- Facilitated communication between patients and insurance providers to resolve discrepancies and expedite approvals.
Financial Specialist 2
Inova Healthcare Services
Annandale, United States
04.2024 - 12.2025
- Reviewed and corrected billing and insurance discrepancies, ensuring compliance and minimizing claim denials.
- Performed detailed benefits analysis and eligibility checks, generating accurate patient estimates and minimizing unforeseen balances.
- Counseled patients on coverage, out-of-pocket responsibilities, and payment options, enhancing collections and patient satisfaction.
- Coordinated prior authorizations and payer follow-up to secure approvals and prevent service interruptions.
- Maintained comprehensive records of verifications and communications to support audits and collections workflows.
- Analyzed financial data to support budgeting and forecasting processes.
- Developed comprehensive reports to enhance decision-making for departmental leaders.
Patient Access Associate III
Inova Healthcare Services
Alexandria, United States
04.2023 - 04.2024
- Managed front-end patient intake, registration, and insurance verification, ensuring accuracy of demographic and payer data in EHR to facilitate streamlined patient care.
- Collected and entered insurance and authorization information, supporting timely billing and efficient scheduling workflows.
- Scheduled appointments and coordinated referrals, reducing cancellations and improving provider utilization.
- Assisted patients with coverage questions and billing inquiries, resolving issues and effectively escalating complex cases to clinical or billing teams for resolution.
- Supported continuous improvement initiatives to streamline check-in processes and shorten patient wait times.
- Facilitated patient registration and insurance verification processes for seamless access to care.
- Managed scheduling of appointments, ensuring optimal patient flow and resource allocation.
Office Liaison
Podiatry Associates
Gambrills, United States
02.2021 - 03.2023
- Registered patients and verified insurance to ensure accuracy in scheduling and billing.
- Addressed billing and coverage questions and guided patients through payment options.
- Resolved billing and coverage inquiries while guiding patients through payment options.
- Supported administrative workflows, including records management and front-desk operations.
- Collaborated with team to improve office efficiency and enhance patient satisfaction.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Coordinated appointment scheduling and follow-ups, improving office efficiency.
Medical Assistant
Podiatry Associates
Gambrills, United States
10.2020 - 02.2021
- Registered patients, ensuring accurate collection of insurance and medical histories to facilitate seamless care.
- Conducted DME product benefit checks to confirm patient coverage and enhance care planning.
- Performed clinical and administrative tasks, collected vitals, and maintained precise documentation to support patient care.
- Facilitated DME product benefit checks to support patient coverage and care planning.
- Assisted in patient intake, ensuring accurate medical history documentation and data entry.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
Education
Vocational Education Certification - Medical Assistant
Fortis College
Greater Landover, MD10-2020
HIGH SCHOOL DIPLOMA - General Studies
Gwynn Park High
Brandywine, MD06-2019
Skills
- Insurance verification
- Prior authorization
- Benefits analysis
- Claims resolution
- Insurance documentation
- Claims processing
- Administrative support
- Process improvement
- Time management
- Problem solving
- Patient counseling
Awards
- Certificate of Training in HIPAA, HITECH, and Omnibus online course
- 3.0 and above honor roll
- MassMutual FutureSmart Program
Timeline
PFS Insurance Verifier
Inova Healthcare Services
12.2025 - Current
Financial Specialist 2
Inova Healthcare Services
04.2024 - 12.2025
Patient Access Associate III
Inova Healthcare Services
04.2023 - 04.2024
Office Liaison
Podiatry Associates
02.2021 - 03.2023
Medical Assistant
Podiatry Associates
10.2020 - 02.2021
Vocational Education Certification - Medical Assistant
Fortis College
HIGH SCHOOL DIPLOMA - General Studies
Gwynn Park High