Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marquise Lennox

Oklahoma City

Summary

Dynamic Scheduling Specialist with a proven track record at Integris Baptist Medical Center, adept at optimizing resource allocation and enhancing patient access. Skilled in calendar management and cross-functional coordination, I successfully reduced wait times and improved team productivity through effective problem-solving and strong customer relations. Committed to delivering exceptional service in fast-paced environments.

Diligent with strong background in scheduling and planning. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills.

Experienced with optimizing schedules to maximize productivity and minimize conflicts. Utilizes advanced organizational strategies to ensure timely completion of tasks. Knowledge of best practices in scheduling and workflow management.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Scheduling Specialist

Integris Baptist Medical Center
08.2022 - Current
  • Coordinated complex scheduling for multiple departments, ensuring optimal resource allocation and timely patient care.
  • Streamlined appointment processes, enhancing efficiency and reducing wait times for patients and providers.
  • Developed and maintained scheduling protocols to improve accuracy and minimize conflicts across service lines.
  • Led training sessions for new staff on scheduling systems, fostering knowledge transfer and operational consistency.
  • Managed electronic scheduling system updates, ensuring compliance with organizational standards and data integrity.
  • Facilitated interdepartmental communication regarding schedule changes, promoting teamwork and alignment on patient needs.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Continuously updated knowledge of industry best practices for workforce management and implemented strategies that positively impacted overall productivity levels.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Provided detailed information about available services and requirements.

Scheduling Specialist

Integris Health Baptist
03.2022 - Current
  • Assisted in coordinating daily scheduling for team members to optimize resource allocation.
  • Supported management by maintaining accurate records of appointments and meetings.
  • Learned scheduling software to ensure timely updates and changes to calendars.
  • Collaborated with departments to gather information on availability and workload demands.
  • Identified gaps in scheduling processes, proposing solutions for improved efficiency.
  • Facilitated communication between teams regarding schedule adjustments and priorities.
  • Monitored compliance with scheduling policies and guidelines, ensuring consistency across operations.
  • Engaged in training sessions to enhance skills in time management and organizational tools.
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided detailed information about available services and requirements.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Called customers to coordinate schedules and set appointments.
  • Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
  • Documented calls and appointments using [Software].
  • Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.

Patient Access Specialist

Integris Baptist Hospital
07.2015 - 09.2022
  • Facilitated patient check-in processes, improving overall efficiency and customer satisfaction.
  • Coordinated insurance verification and authorization to ensure compliance with regulations.
  • Streamlined appointment scheduling systems, enhancing patient access to services.
  • Trained new staff on patient registration protocols and electronic health record systems.
  • Analyzed patient access data to identify trends and recommend operational adjustments.
  • Developed training materials for team members, fostering a culture of continuous improvement.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Contacted insurance companies for patient medical billing operations.
  • Prepared patient identification band and completed admissions papers.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Improved overall department performance metrics through consistent adherence to established protocols and procedures.
  • Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Health Unit Coordinator

Integris Baptist Medical Center
04.2001 - 07.2015
  • Coordinated patient admissions, discharges, and transfers to ensure efficient workflow within the healthcare unit.
  • Managed scheduling for medical staff, optimizing time allocation and enhancing team productivity.
  • Maintained accurate medical records and documentation in compliance with regulatory standards.
  • Facilitated communication between patients, families, and healthcare providers to enhance service delivery.
  • Actively participated in quality improvement initiatives aimed at enhancing patient care services and outcomes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.

Education

No Degree -

Demerge College
Oklahoma City, OK

AUA CERTIFICATION -

INTEGRIS HEALTH MEDICAL CENTER
Oklahoma City, OK

High School Diploma -

Douglass High School
Oklahoma City, OK
05-1989

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Cross-functional coordination
  • Deadline adherence
  • Calendar management
  • Recordkeeping
  • Schedule coordination expertise
  • Schedule management expertise
  • Strong work ethic
  • Professional demeanor on telephone
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Attention to detail
  • Effective multitasking
  • Critical thinking
  • Patient scheduling
  • Computer skills
  • Data entry
  • Patient registration
  • Medical terminology
  • Insurance verification
  • Client relations
  • Materials management
  • Schedule management
  • Microsoft Office Suite
  • Call management
  • Key relationship management
  • Staff coordination
  • Schedule coordination
  • Production scheduling
  • Account management
  • Recordkeeping proficiency
  • Timesheet management
  • Documentation expertise
  • Call schedule distribution
  • Documentation proficiency
  • Risk monitoring
  • Schedule verification
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Punctual and reliable
  • Customer satisfaction
  • Flexibility
  • Active listening

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • PATIENT Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • AUA ,CNA, INTEGRIS HEALTH - 2001-2025

Languages

English
Full Professional

Timeline

Scheduling Specialist

Integris Baptist Medical Center
08.2022 - Current

Scheduling Specialist

Integris Health Baptist
03.2022 - Current

Patient Access Specialist

Integris Baptist Hospital
07.2015 - 09.2022

Health Unit Coordinator

Integris Baptist Medical Center
04.2001 - 07.2015

No Degree -

Demerge College

AUA CERTIFICATION -

INTEGRIS HEALTH MEDICAL CENTER

High School Diploma -

Douglass High School

Similar Profiles

CREATE PROFILE