MARQUISE NETTERS
Aurora,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Assistant in budget in creation for insurance for patient, and dedicated administrative assistant with proven track record. helped with operations on checking invoices and eligibility of insurance. Checked to make sure they do not have Medicaid that would cause conflict if they have private insurance. keeping keen attention to detail and strong decision-making skills to manage multiple task. Handled data entry, checked coding for insurance to make sure was correct for billing. Day to day dealing with reading contracts to better assist and patients and how to better deliver information to better to help. Excels calendar management, scheduling, data entry and database.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Owner
Quisetyme Fitness, LLC
01.2021 - Current
- Developed and launched personal fitness company and brand from ground up including imaging, branding, strategy.
- Building portfolio of clients in-person and online to ensure business longevity.
- Oversee all business financials to ensure state and federal tax compliance.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity.
- Remained up-to-date on current trends and certifications.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Customer Service Representative
UnitedHealth Group/Optum Medical
Lone Tree, CO
05.2021 - 06.2023
- First point of contact for all patients entering clinic in-person, providing hospitable and welcoming customer care through entirety of check-in procedure, paperwork, and admission
- Provided exceptional patient customer service, including sales, tech support, and patient care; handling 90+ daily calls, with duties including new customers registration, data management, and presenting relevant product information
- Proficiency in major customer service software including: Epic, EHR, Salucro and Allscripts, EMR. microsoft Teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Assistant & personal trainer
Powerhouse Gym
01.2021 - 05.2021
- Act as a face of the company through first point of contact, greeting and checking in gym patrons
- Received, screened and routed incoming calls.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Gymnastics Coach
Colorado Gymnastics Institute
08.2019 - 03.2020
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Taught students how to perform [Technique] and other special techniques.
- Monitored athletes during events and practice to quickly identify injuries.
- Instructed new faculty and instructors on practices and guidelines.
Education
Bachelor of Arts - Art Education, Fine Arts, Business
University of Northern Colorado
Greeley, CO12.2013
Skills
- Patient experience, patient care, data and administrative duty management, customer service Additional expertise in personal training and fitness, youth development
- Business Planning
- Verbal and Written Communication
- Customer Relations
- Client Service
- Coding for insurance budget development
- Training and Development
- Articulate Communication
- Approachable and Outgoing
- Effective Communicator and Public Speaker
Accomplishments
- Won many bodybuilding show. Most recent is Colorado State bodybuilding and fitness competition. Winning one division and coming in second i an other division, qualifying me for nationals.
- Been in many art shows, making and selling art.
Certification
- I also hold different fitness instructor certifications. from National academy of sports medicine, "N.A.S.M" to International Sports Sciences Association, " I,S,S,A" and my american red cross CPR certification.
Timeline
Customer Service Representative
UnitedHealth Group/Optum Medical
05.2021 - 06.2023
Owner
Quisetyme Fitness, LLC
01.2021 - Current
Front Desk Assistant & personal trainer
Powerhouse Gym
01.2021 - 05.2021
Gymnastics Coach
Colorado Gymnastics Institute
08.2019 - 03.2020
Bachelor of Arts - Art Education, Fine Arts, Business
University of Northern Colorado