Marquise Odutola
Dallas,TX
Summary
Dynamic Order Entry Specialist II at Inogen with exceptional attention to detail and strong communication skills. Proven track record in processing high volumes of orders accurately while meeting deadlines. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations, ensuring compliance with regulatory standards.
Overview
8
8
years of professional experience
Work History
Order Entry Specialist II
Inogen
11.2020 - Current
- Receive orders from patients, doctor's offices, and other referral sources, then accurately enter the information into a database system.
- Review medical documentation, including charts, test results, and Certificates of Medical Necessity (CMNs), to ensure the patient meets specific payor (e.g., Medicare) guidelines for reimbursement.
- Procure payment information and other necessary documents from patients and healthcare providers.
- Provide timely and professional follow-up to patients and referral sources regarding their orders.
- Ensure all orders and processes adhere to regulatory requirements, accreditation standards, and Inogen policies.
- Manage multiple worklists to ensure service level expectations are met.
- Process credit card payments as part of the order entry process.
- Accurately record customer information and updates in the CRM system (e.g., Salesforce or Brightree).
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Processed customer orders accurately using order management systems.
- Collaborated with cross-functional teams to resolve order discrepancies efficiently.
Lockbox Processor
JPMorgan Chase
06.2024 - 09.2025
- Processed high volumes of lockbox transactions with precision and attention to detail.
- Streamlined document verification procedures to enhance accuracy and efficiency in processing.
- Collaborated with cross-functional teams to resolve discrepancies and improve workflow processes.
- Trained junior staff on lockbox processing techniques and best practices for operational excellence.
- Processing payments for various products like mortgages and home equity lines of credit.
- Inputting and validating data from checks and documents into a system, ensuring accuracy.
- Opening mail, extracting documents and payments, and preparing them for scanning and processing.
- Operating high-volume scanning machines and validating the quality of scanned images.
- Reconciling electronic records against paper documentation.
- Following standard operating procedures, customer-specific instructions, and security guidelines.
- Meeting individual and team productivity and accuracy goals.
Customer Care Specialist
Inogen
11.2017 - 11.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and service quality.
- Trained new team members on customer care protocols and tools.
- Collaborated with cross-functional teams to address complex customer issues.
- Handle incoming calls and emails from consumers regarding product questions and issues.
- Process supply orders and credit card payments.
- Resolve customer issues by finding solutions that are in the best interest of both the company and the customer.
- Maintain detailed records of customer interactions, orders, and notes in automated systems.
- Adhere to company policies, procedures, and regulatory guidelines, including those related to patient privacy (HIPAA) and safety.
- Identify opportunities to upsell products to customers.
- Work with other customer care team members and internal departments to ensure customer satisfaction and resolve issues.
- Meet or exceed key performance metrics and productivity benchmarks.
Education
No Degree - Business Administration And Management
University of Alaska Fairbanks
Fairbanks, AK05-2016
High School Diploma -
Lathrop High School
Fairbanks, AK 05-2012
Skills
- Deadline oriented
- Work prioritization
- Typing speed
- Sales support
- CRM software
- Data entry skills
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Decision-making
Accomplishments
Consistently processed and managed hundreds of millions of dollars annually in order transactions with exceptional accuracy and efficiency. Demonstrated meticulous attention to detail and deep understanding of financial workflows to ensure seamless order fulfillment, minimize errors, and support revenue integrity. Played a key role in streamlining operations, enhancing system accuracy, and maintaining compliance with internal and external financial controls.
Timeline
Lockbox Processor
JPMorgan Chase
06.2024 - 09.2025
Order Entry Specialist II
Inogen
11.2020 - Current
Customer Care Specialist
Inogen
11.2017 - 11.2020
No Degree - Business Administration And Management
University of Alaska Fairbanks
High School Diploma -
Lathrop High School
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