Myesha Washington
Las Vegas ,NV
Summary
Dynamic Admissions Representative with a proven track record at UCLA Health, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in benefits verification and fostering teamwork, I consistently achieved recruitment targets while streamlining processes, ultimately boosting enrollment and strengthening institutional reputation.
Overview
24
24
years of professional experience
Work History
Admissions Representative
University Medical Center, UMC
Las Vegas, NV
05.2024 - 06.2025
- Reviewed admissions applications to check students' eligibility for acceptance.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Explained admissions procedures and courses offered to potential students.
Admissions Discharge Rep
UCLA Health
Los Angeles, CA
09.2021 - 04.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Admissions Representative
Select Medical
Los Angeles, CA
02.2020 - 08.2021
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Admissions Representative
Kaiser Permanente
Los Angeles, CA
06.2013 - 02.2020
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Admissions Coordinator
Centinela Medical Center
Los Angeles, CA
05.2005 - 05.2013
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Completed preliminary paperwork for incoming and outgoing patients.
Admissions Discharge Coordinator
Cedar Sinai Medical Center
Los Angeles, CA
01.2001 - 04.2005
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
Education
Parkridge High School
Los Angeles, CANo Degree - Medical Billing
American Career College
CA02-2014
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Benefits verification
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
Timeline
Admissions Representative
University Medical Center, UMC
05.2024 - 06.2025
Admissions Discharge Rep
UCLA Health
09.2021 - 04.2024
Admissions Representative
Select Medical
02.2020 - 08.2021
Admissions Representative
Kaiser Permanente
06.2013 - 02.2020
Admissions Coordinator
Centinela Medical Center
05.2005 - 05.2013
Admissions Discharge Coordinator
Cedar Sinai Medical Center
01.2001 - 04.2005
Parkridge High School
No Degree - Medical Billing
American Career College