Myesha Washington
Las Vegas ,NV
Summary
Dynamic Admissions Representative with a proven track record at UCLA Health, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in benefits verification and fostering teamwork, I consistently achieved recruitment targets while streamlining processes, ultimately boosting enrollment and strengthening institutional reputation.
Overview
24
24
years of professional experience
Work History
Admissions Representative
University Medical Center, UMC
05.2024 - 06.2025
- Reviewed admissions applications to check students' eligibility for acceptance.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Explained admissions procedures and courses offered to potential students.
Admissions Discharge Rep
UCLA Health
09.2021 - 04.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Admissions Representative
Select Medical
02.2020 - 08.2021
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Admissions Representative
Kaiser Permanente
06.2013 - 02.2020
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Admissions Coordinator
Centinela Medical Center
05.2005 - 05.2013
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Completed preliminary paperwork for incoming and outgoing patients.
Admissions Discharge Coordinator
Cedar Sinai Medical Center
01.2001 - 04.2005
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
Education
Parkridge High School
Los Angeles, CANo Degree - Medical Billing
American Career College
CA02-2014
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Benefits verification
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
Timeline
Admissions Representative
University Medical Center, UMC
05.2024 - 06.2025
Admissions Discharge Rep
UCLA Health
09.2021 - 04.2024
Admissions Representative
Select Medical
02.2020 - 08.2021
Admissions Representative
Kaiser Permanente
06.2013 - 02.2020
Admissions Coordinator
Centinela Medical Center
05.2005 - 05.2013
Admissions Discharge Coordinator
Cedar Sinai Medical Center
01.2001 - 04.2005
Parkridge High School
No Degree - Medical Billing
American Career College
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