Marquise Van Voorhis-Bryant
HOUSTON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
02.2024 - 08.2025
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Implemented marketing and promotional initiatives to increase occupancy.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Human Resources Specialist
US Army Reserve
08.2023 - 08.2024
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
- Administered employee benefits programs and assisted with open enrollment.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
Power Generation Equipment Repairer
US Army
08.2018 - 08.2023
- Repaired and maintained power system mechanical, hydraulic, and electrical components.
- Assessed and restored diesel, gasoline and turbine power units.
- Repaired heavy and light equipment such as forklifts and military vehicles.
- Adhered to generator reset procedures established by Department of Defense.
- Performed technical inspections to evaluate unit readiness.
- Documented vehicle and system data for recordkeeping purposes.
- Completed tests, troubleshooting and repairs on electrical controls, motors and electricity-generating components.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Installed and maintained generator sets and equipment.
- Kept robust spare parts inventory based on expected needs to minimize downtime.
Education
Bachelor of Science -
Full Sail University
Winter Park, FLSunshine High Charter
Orlando, FLSkills
- Credit and cash payments
- Lobby oversight
- Automated telephone systems
- Registration processing
- File management
- Front desk management
- Guest accommodations
- Conflict management
- Customer service
- Oral and written communications
- Listening skills
- Word processing
- Administrative support
- Microsoft office
- Training and mentoring
- Problem-solving skills
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Achieved Employee of the Month by overachieving above my peers with accuracy and efficiency.
- Achieved Recognition through effectively helping with organizing maintenance program to maintain fully functional operations.
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
02.2024 - 08.2025
Human Resources Specialist
US Army Reserve
08.2023 - 08.2024
Power Generation Equipment Repairer
US Army
08.2018 - 08.2023
Bachelor of Science -
Full Sail University
Sunshine High Charter
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