Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marquisha Bolton

Sachse,TX

Summary

Dynamic and results-driven Human Resources Executive with a proven track record of success. Capable of tackling company challenges head-on, leveraging creative and innovative strategies. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HR Operations Associate

DISH
11.2022 - Current
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Increased productivity by collaborating with management to develop process improvements.
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.

Owner

MBM Custom Solutions
06.2020 - 11.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Photographed high-quality images for various print and digital projects.

HR Associate

Liberty Mutual
07.2019 - 06.2020
  • Receive HR-related (employee relations, compensation, benefits, payroll, leave of absence) and new-hire questions and ensure accurate and timely follow-through
  • Provide guidance to employees regarding FMLA, ADA, leave of absence, and critical employee support issues.
  • Planned and launched large-scale events that boosted employee participation by 15%
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees

Senior Salvage Claims Assistant

Liberty Mutual
04.2019 - 07.2019
  • Identified and resolved complex problems affecting management and business decisions
  • Researched, co-developed and delivered employee engagement and team morale solution
  • Improved efficiency by collaborating with appraisers, managers, body shops and salvage vendors
  • Supported research and development to create and implement new processes and training

Salvage Claims Assistant

Liberty Mutual
02.2018 - 04.2019
  • Assisted with customer and management meetings and presentations
  • Addressed inquiries, either resolving or escalating issues to management to ensure client satisfaction
  • Researched, recommended and implemented strategies for resolving complex unsettled claims
  • Maintained current knowledge of applicable regulatory standards and company procedures

Education

MS - Human Resources Management

Houston Baptist University
05.2019

Bachelor of Science - Business

The University of Texas At Arlington
12.2016

AA - Art

Richland College
2014

Skills

  • Problem Resolution
  • HRIS systems (PeopleSoft, ADP, Workday, UKG)
  • Write Routine Reports
  • Technical Support
  • Process Improvement
  • Maintaining Applications
  • Customer Inquiries
  • Case Notes
  • Recruiting
  • Talent Acquisition

Certification

  • SQL Server Fundamentals Training - 2023
  • SQL: Data Reporting and Analysis Training - 2023
  • Advanced SQL for Data Scientist Training - 2023

Timeline

HR Operations Associate

DISH
11.2022 - Current

Owner

MBM Custom Solutions
06.2020 - 11.2022

HR Associate

Liberty Mutual
07.2019 - 06.2020

Senior Salvage Claims Assistant

Liberty Mutual
04.2019 - 07.2019

Salvage Claims Assistant

Liberty Mutual
02.2018 - 04.2019

MS - Human Resources Management

Houston Baptist University

Bachelor of Science - Business

The University of Texas At Arlington

AA - Art

Richland College

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Marquisha Bolton