Summary
Overview
Work History
Education
Skills
Timeline
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Marquisha Eddington

Tucson,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully handled escalated customer support issues. Known for working as part of a team and independently to reach personal and business goals. Gaps within my work history are due to being a stay-at-home mom.

Overview

12
12
years of professional experience

Work History

Shipping Specialist

Ruan Transportation
03.2022 - 08.2024
  • Tracked incoming orders and created workload for forklift drivers.
  • Maintained inventory of shipping materials required for orders.
  • Processed bill of lading for shipments.
  • Logged inbound and outbound shipments using an Excel spreadsheet.
  • Greeted drivers in a professional and friendly manner.
  • Responded to emails from coworkers and third-party vendors in a prompt and respectful manner.
  • Communicated effectively with my team for a smooth shift.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
  • Reported any damaged or defective items immediately to supervisor for further investigation.
  • Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
  • Collaborated with team members in order picking processes ensuring efficient workflow.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked efficiently to meet daily picking quotas.
  • Used warehouse management software to locate items quickly.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Compared merchandise invoices to items actually received.

Technical Support Representative

The Chamberlain Group
10.2015 - 05.2016
  • Achieved recognition for outstanding customer service by aligning and building rapport with my customers.
  • Aided in new hire training by mentoring agents on how to use the tools, how to efficiently troubleshoot, and resolve the customers' issues.
  • Used active listening by paraphrasing the reason for the customer's call and asking necessary questions.
  • Successfully guided customers through a step-by-step process to solve technical issues.
  • Maintained detailed records of customer interactions and transactions.
  • Researched products compatible with the customer's equipment and shipped out available accessories.
  • Processed orders and returns.
  • De-escalated calls and only transferred to a supervisor when necessary.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Ensured compliance with company policies and procedures regarding technical support operations.

Customer Service Representative

Afni
03.2014 - 03.2015
  • Built rapport with customers by greeting them in a courteous, friendly, and professional manner.
  • Researched store locations near customers who needed in-person help.
  • Made changes to customers' accounts when asked.
  • Used empathy and active listening on every call.
  • Worked independently, with little supervision.
  • Aided in the training of new hires.
  • Activated phones remotely and upgraded service plans when asked.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Clerk

Walmart
09.2012 - 04.2013
  • Processed money orders, bill payments, and check cashing.
  • Helped customers with their merchandise returns.
  • Greeted customers in a professional and friendly way.
  • Answered questions about store location, hours of operation, and merchandise.
  • Returned merchandise to its accurate location in the store.
  • Worked in a team and independently.
  • Provided proper solutions to customer concerns.
  • Assisted customers in selecting appropriate products or services to meet their needs.
  • Processed customer orders and payments accurately and promptly.
  • Maintained a clean work environment by adhering to company safety procedures.

Education

Dental Assisting Diploma -

Arizona College of Allied Health
Glendale, AZ
05.2012

High School Diploma -

Independence High School
Glendale, AZ
05.2008

Skills

  • Microsoft Word and Microsoft Excel
  • Professional and effective communicator
  • Active listening
  • Quick learner
  • Attention to detail
  • Decision-making
  • Time management
  • Self-control
  • Stress management
  • Type 40 wpm
  • Phone etiquette
  • Shipping and receiving
  • Inbound and Outbound Calling
  • Technical Support
  • Problem-solving abilities
  • Dispute Resolution

Timeline

Shipping Specialist

Ruan Transportation
03.2022 - 08.2024

Technical Support Representative

The Chamberlain Group
10.2015 - 05.2016

Customer Service Representative

Afni
03.2014 - 03.2015

Customer Service Clerk

Walmart
09.2012 - 04.2013

Dental Assisting Diploma -

Arizona College of Allied Health

High School Diploma -

Independence High School

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Marquisha Eddington