Marquisha Hocutt
Remote | Family Support Specialist
San Antonio,TX
Summary
Dynamic Family Support Specialist with San Antonio ISD expertise in service planning and crisis intervention. Proven ability to enhance family engagement through tailored action plans and effective communication. Skilled in emotional intelligence, fostering collaboration among interdisciplinary teams to achieve positive outcomes for families facing challenges. Committed to continuous professional development and best practices. Currently seeking Work From Home positions as a stay at home parent.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Family Support Specialist
San Antonio ISD
San Antonio, Texas
08.2022 - 05.2024
- Developed individualized action plans based on family needs and educational goals.
- Coordinated community resources and referrals for families facing challenges.
- Facilitated communication between families and school staff to enhance student support services.
- Provided 10 training and guidance to parents on navigating educational systems effectively.
- Collaborated with interdisciplinary teams to address complex family situations.
- Assessed family progress during regular home visits and adjusted support plans.
- Facilitated 10 group workshops focused on topics such as parenting skills, budgeting, stress management, and self-care.
- Participated in 10 ongoing professional development opportunities to stay current on best practices in family support services.
Instructional Assistant- Physical Education
San Antonio ISD
San Antonio, Texas
08.2020 - 08.2022
- Collaborated with educators to adapt instructional materials for various learning styles and needs.
- Monitored 30-40 student progress, providing constructive feedback to enhance academic performance and engagement.
- Supported classroom management by facilitating small group activities and reinforcing behavioral expectations.
- Assisted teachers in developing and implementing individualized education plans for diverse learners.
- Provided support during classes, group lessons, and classroom activities.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Dispatcher Clerk
Direct Shipping LLC (Amazon Delivery Partner)
San Antonio, Texas
06.2019 - 11.2021
- Communicated with 30 drivers to ensure timely pickups and deliveries.
- Monitored shipment statuses using tracking software for real-time updates.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Led team meetings to discuss performance metrics and address workflow challenges.
- Assisted in training new dispatch staff on operational procedures and systems.
- Trained 10 new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Developed contingency plans for unexpected disruptions in service delivery or personnel availability.
- Maintained updated and detailed records of calls in physical and electronic database.
Foreign English Teacher
Education First -EF
Beijing, China
07.2017 - 06.2019
- Developed 30-40 engaging lesson plans to enhance English language skills for diverse student groups.
- Utilized innovative teaching methods to foster a dynamic and interactive classroom environment.
- Improved student comprehension by incorporating diverse teaching methods, such as visual aids and group activities.
- Assessed 10-15 student progress through regular evaluations, providing constructive feedback for improvement.
- Enhanced classroom learning environment with engaging materials, fostering a positive and inclusive atmosphere for all students.
- Implemented cultural exchange activities to enrich students' understanding of global perspectives.
- Maximized cultural understanding by incorporating authentic resources from various English-speaking countries into lessons while highlighting global perspectives on relevant topics.
- Built strong relationships with students and their families, providing support and guidance throughout the academic journey.
- Contributed to a positive school culture by participating in staff meetings, professional development workshops, and extracurricular activities.
Education
Bachelor of Arts - Education
Huston- Tillotson University
Austin, TX05.2017
Skills
Service planning
Crisis intervention
Family dynamics
Time management
Professional boundaries
Emotional intelligence
Certification
CPT - Certified Personal Trainer
Timeline
Family Support Specialist
San Antonio ISD
08.2022 - 05.2024
Instructional Assistant- Physical Education
San Antonio ISD
08.2020 - 08.2022
Dispatcher Clerk
Direct Shipping LLC (Amazon Delivery Partner)
06.2019 - 11.2021
Foreign English Teacher
Education First -EF
07.2017 - 06.2019
Bachelor of Arts - Education
Huston- Tillotson University