Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic
Marquisha  Johnson

Marquisha Johnson

Memphis,TN

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Detailed when reviewing instructions and plan of care to appropriately administer medications and treatments.Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing 1+ year of experience supporting executives with high-stress and high-profile patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers Number years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Area of expertise. Proactive worker committed to helping Job title provide top-notch patient care. Skilled at Type treatments with knowledge of Area of expertise patients. Fantastic attention to detail and multitasking abilities. Patient-focused Job Title with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PCA (personal Care Assistant )

Americare Assistant Living
01.2022 - Current
  • Assisting veteran patients
  • Participated in Quality Assurance Programs
  • Ensured HIPAA Guidelines
  • Completed and submitted documentation in accordance with agency guidelines
  • Coordinates with the appropriate medical vendors to maintain the patients inventory of medical supplies and to ensure that all medical equipment is functioning properly
  • Transports the patient to and from the hospital for scheduled medical appointments as well as any emergencies
  • Prepares daily meals for the patient to ensure that the patient is eating properly
  • Assists the patient with getting in and out of the shower as well as getting dressed
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Scheduled and accompanied clients to medical appointments
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.

SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT

Department Of Childern And Family Sevices
02.2014 - 09.2015
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Educated potential participants on available services and processes to engage in program
  • Spoke with high schools and small youth groups to expand community engagement and program outreach
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships

SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT

ANTELOPE VALLY WORKSOURCE CENTER
08.2012 - 02.2014
  • Received incoming calls and messages and addressed or triaged phone requests
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Worked with youth that needed assessments, helping prepare youth for jobs teaching them how to create resumes, meetings quality standards for services, and evaluations
  • Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions
  • Provided vouchers for food, clothing and bus fare
  • Lead youth in assisting with transitional housing
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
  • Provided guidance and advice to help cultivate self-esteem and community involvement
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure

Customer Service Representative

Humana
06.2006 - 08.2010
  • Inbound Contacts Representative that addressed customer needs, answer complex benefit questions, and educated members
  • Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Impacted the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals at a high percentage

PCA (personal Care Assistant)

TanBark Nursing
08.2000 - 12.2003
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Maintained appropriate filing of personal and professional documentation
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Transferred patient from bed to chair using gait belt and slide borders
  • Cared for patient during periods incapacitated, family disruption or convalescence; providing companionship, personal care and help in adjusting to new
  • Provided clients with Dementia/Alzheimer with compassionate, considerate assistance with hygiene, exercise, medication and communication
  • Supervised patient in taking medication
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Assisted disabled and veteran clients

Education

Nursing

University of Minnesota
Minnesota

High School Diploma -

Arlington High School
St. Paul Minnesota

Skills

  • Flexible
  • Chauffeuring
  • Medical chart documentation
  • 45 WPM typing speed
  • Microsoft word programs
  • Patient Care
  • Overnight shift leader
  • Wound care maintenance
  • Patient Care Activities
  • Quality Patient Care
  • Patient Service
  • Feeding Assistance
  • Hospice and Palliative Care
  • Patient Admission
  • Cleaning and Sanitizing
  • Patient Safety
  • Basic Nursing Care
  • General Housekeeping
  • Personal Hygiene Assistance
  • Patient Care and Monitoring
  • Nursing Staff Support
  • Patient Rounds
  • Bathing and Dressing
  • Activities of Daily Living (ADL) Assistance
  • Bed Making and Linen Changes
  • Change Linens

Certification

  • CPR Certified
  • First Aide
  • PCA Certified
  • Update Quantiferon

Skills

  • Flexible
  • Chauffeuring
  • Medical chart documentation
  • 45 WPM typing speed
  • Microsoft word programs
  • Patient Care
  • Overnight shift leader
  • Wound care maintenance

Timeline

PCA (personal Care Assistant )

Americare Assistant Living
01.2022 - Current

SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT

Department Of Childern And Family Sevices
02.2014 - 09.2015

SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT

ANTELOPE VALLY WORKSOURCE CENTER
08.2012 - 02.2014

Customer Service Representative

Humana
06.2006 - 08.2010

PCA (personal Care Assistant)

TanBark Nursing
08.2000 - 12.2003

Nursing

University of Minnesota

High School Diploma -

Arlington High School
Marquisha Johnson