Marquisha Lewis
Orlando
Summary
Dynamic professional with a proven track record at AdventHealth, excelling in customer relations and KPI tracking. Adept at problem-solving and fostering teamwork, I enhance customer satisfaction while ensuring compliance with safety standards. My strong communication skills and ability to thrive under pressure drive successful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Orlando Health (Subway)
Orlando
01.2025 - Current
- Greet and serve customers, prepare their food, maintain food safety and sanitation standards, and handle and process light paperwork.
Security Guard
Allied Universal
Orlando
01.2024 - Current
- Responsibilities include protecting personnel, property, and information by maintaining a visible security presence, conducting patrols, responding to incidents, and enforcing site-specific policies.
- They act as a first responder in emergencies, report safety concerns, and build positive relationships with clients and employees.
Reservationist & Club Owner Services Agent
Capital Vacations
12.2021 - 12.2024
- Time Share- Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations.
- Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations.
- Strong selling skills, able to book events, tours and sell an array of products and services.
- Processes maintenance fee and loan payments.
- Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more).
- Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls always act professional, and be a strong Team Player.
Consumer Access Specialist I
AdventHealth
01.2022 - 02.2024
- Ensures patients are appropriately financially cleared for all appointments.
- Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required.
- Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.
- Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
Sales Lead
Armani Exchange
Orlando
01.2015 - 12.2018
- Directed recruitment/training/staff developments to increasing capacity and sales revenue.
Customer Service Representative
Humana Health Insurance
Orlando
12.2014 - 04.2016
- Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
Education
High School Diploma -
Skills
- Owner Care Manager
- Customer Relations Manager
- KPI tracking
- Customer Satisfaction
- MS Office
- Customer-oriented attitude
- Communication skills
- Negotiation skills
- Problem-solving
- Teamwork
- Interpersonal skills
- Leadership skills
- Networking skills
- Ability to work under pressure
- Multi-tasking
- Following instructions
- Sales analysis
- Surveillance monitoring
- Customer relationship management
- Safety enforcement
References
- Lean Amir, 689-837-2159, leanamir234@gmail.com, Armani EX
- Renee Patterson, 850-426-5157, reneep81@icloud.com, APPLE
Certification
Dental Assistant, Florida Career College, 2022
Languages
Creole, Beginner
Profile
Marquisha Lewis, (407)-256-7551, Lewismarquisha12@gmail.com
Timeline
Sandwich Artist
Orlando Health (Subway)
01.2025 - Current
Security Guard
Allied Universal
01.2024 - Current
Consumer Access Specialist I
AdventHealth
01.2022 - 02.2024
Reservationist & Club Owner Services Agent
Capital Vacations
12.2021 - 12.2024
Sales Lead
Armani Exchange
01.2015 - 12.2018
Customer Service Representative
Humana Health Insurance
12.2014 - 04.2016