Marquisha Smith
Jackson,MS
Summary
Sales professional with track record of driving revenue growth and enhancing customer satisfaction. Skilled in leveraging product knowledge and sales techniques to meet and exceed targets. Known for strong team collaboration, adaptability, and delivering consistent results. Proficient in communication, relationship building, and utilizing CRM tools to optimize sales processes.
Overview
8
8
years of professional experience
Work History
Sale Associate Specialist
Home Depot
03.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Analyzed customer feedback to identify opportunities for process improvements within the department.
After School Care Teacher
Saint Richard Catholic Church & School
04.2022 - 06.2025
- Developed engaging after-school programs that fostered creativity and critical thinking in children.
- Implemented behavior management strategies to promote positive interactions among students.
- Collaborated with parents and teachers to address individual student needs effectively.
- Organized educational activities that aligned with school curriculum and enhanced learning outcomes.
Customer Service Representative
Conduent Call Center
09.2020 - 01.2021
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed high-volume call operations, ensuring timely and accurate information dissemination.
- Trained new staff on company policies and customer interaction protocols to enhance service quality.
- Implemented process improvements that streamlined service workflows, boosting team productivity.
Customer Service Representative
Continuum Call Center
01.2018 - 01.2020
- Developed comprehensive knowledge of product offerings to provide informed recommendations to customers.
- Collaborated with cross-functional teams to address complex issues and improve customer satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certification - Medical Assist And Phlebotomy
Delta Technical College
Ridgeland, MS09-2018
High School Diploma -
Murrah High School
Jackson, MS05-2016
Skills
- Effective negotiation
- Customer assistance
- Customer service
- Phone etiquette
- POS system operations
- Time management
- Customer support
- Data entry
- Problem-solving skills
- Call handling techniques
Timeline
Sale Associate Specialist
Home Depot
03.2023 - Current
After School Care Teacher
Saint Richard Catholic Church & School
04.2022 - 06.2025
Customer Service Representative
Conduent Call Center
09.2020 - 01.2021
Customer Service Representative
Continuum Call Center
01.2018 - 01.2020
Certification - Medical Assist And Phlebotomy
Delta Technical College
High School Diploma -
Murrah High School
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