Summary
Overview
Work History
Education
Skills
References
Timeline
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Marquisha Thomas

Summary

Dedicated and adaptable professional with a proactive attitude and strong work ethic. Skilled in clerical functions, customer service, and problem-solving through critical thinking. Effective communicator with concise time management abilities.

Overview

7
7
years of professional experience

Work History

Program Assistant

Catholic Charities
06.2022 - Current
  • Provide crisis intervention and emotional support to residents in need of assistance.
  • Respond to emergency situations in a timely manner, following established protocols.
  • Perform administrative tasks, inclusive of documenting records and maintaining databases.
  • Assist in resolving disputes between residents peacefully, while maintaining order within the facility.
  • Conduct safety checks of all areas of the facility while on duty.
  • Maintain professionalism and efficiency in emergency situations.
  • Connect residents with relevant community resources and coordinated referrals.
  • Conduct the intake process by gathering information from residents and verifying eligibility for services.
  • Maintain confidentiality of documents to ensure compliance with HIPAA regulations and prevent data compromise.
  • Perform assessments to determine individual limitations and strengths.
  • Maintain accurate records and document data in HMIS.
  • Monitor resident progress and update case files accordingly.
  • Collaborate with case managers regarding resident progress towards goals set forth in their individual services.
  • Support the implementation of a homeless outreach strategy for the Homeless Services Team by coordinating outreach activities, programs, and events.
  • Attend staff meetings and record minutes.
  • Participate in training sessions designed to enhance knowledge of relevant policies and procedures.
  • Proficiently manage incoming calls by providing information and directing callers to the relevant staff.
  • Lead the training and support for new team members.
  • Utilize Microsoft Excel, and other related programs, to input data into spreadsheets.
  • Gather information through online research methods using leading search engines, including Google.

Home Health Aide

Specialty Home Care
01.2018 - Current
  • Provide companionship and monitor the health condition of clients.
  • Collect information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assist in ambulation and exercise routines for clients.
  • Report any changes in the client's physical or emotional condition to supervisor immediately.
  • Monitor vital signs such as temperature, pulse rate, and blood pressure.
  • Ensure all tasks are completed efficiently within the designated time frame.
  • Provide emotional support to clients facing chronic illness or end-of-life challenges.
  • Conduct assessments of home environments to identify safety issues that could pose a threat to clients' health and security.
  • Care for clients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintain confidentiality of sensitive client information by adhering to HIPAA regulations.
  • Provide transportation, assistance, and companionship to clients during visits to the doctor's office and other outings.
  • Develop strong and trusting rapport with clients, ensuring smooth and quality care.
  • Oversee client behaviors and emotional states, communicated concerns to the case manager, and maintained accurate documentation in files.
  • Recognize emergency situations and implement appropriate procedures.
  • Organize and administer medications on schedule to alleviate symptoms and improve quality of life.
  • Plan, prepare, and serve meals to clients according to prescribed diets.
  • Help clients move in and out of beds, wheelchairs, or automobiles and with dressing and grooming.
  • Assist clients with mobility issues by using appropriate transfer techniques.

Education

Home Health Aide - License

Board of Nursing
06-2014

High School Diploma -

School Without Walls High School
Washington, DC
06-2009

Skills

  • Exceptional Customer Service
  • Critical Thinking
  • De-Escalation Techniques
  • Case Management
  • Active Listening
  • Microsoft Office Proficiency
  • Data Entry
  • Verbal and Written Communication
  • Effective Leadership
  • Crisis Intervention
  • Motivational Interviewing
  • Client Need Assessments
  • Adaptability and Flexibility
  • Certified in CPR and First Aid

References

References available upon request.

Timeline

Program Assistant

Catholic Charities
06.2022 - Current

Home Health Aide

Specialty Home Care
01.2018 - Current

Home Health Aide - License

Board of Nursing

High School Diploma -

School Without Walls High School

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Marquisha Thomas